Sr Analyst-Business Development
About The Position
Amex Digital Labs catalyzes digital innovation at American Express by originating, incubating, and managing emerging products and platforms. The Global Digital Payments Business Development & Partnerships team launches, manages, and expands digital payments products and partnerships, including with Apple, Google, Samsung, and Amazon. The Senior Analyst supports the team’s global digital wallet partnerships, including Apple Pay, Google Pay, Samsung Pay, and others. The role helps manage day-to-day partnership operations, performance reporting, regulatory tracking, and coordination across markets, while advancing AI-enabled workflow improvements. It has a cross-wallet remit and may support broader reporting, strategy, and operational priorities as business needs evolve. The position reports to the Senior Manager, Digital Payments Partnerships and collaborates with Digital Labs Product, Go-To Market, Network, Legal, Compliance, Strategic Partnerships, International Card Services, and Marketing teams. American Express requires eligibility to work in the United States and will not pursue visa sponsorship for this position.
Requirements
- At least 3 years of experience in partner management, strategy, business development, fintech, digital payments, or a quantitative/analytical role.
- Demonstrated proficiency using AI tools to enhance day-to-day workflows, with curiosity and initiative to test and adopt emerging technologies.
- Strong analytical and quantitative capabilities, including experience interpreting and manipulating data and deriving insights for performance reporting and decision-making.
- Excellent organizational and program management skills, including cross-functional experience driving alignment, accountability, and structured execution.
- Problem-solving ability and interest in building scalable systems and processes in a dynamic, fast-paced environment.
- Exceptional written and verbal communication skills, with the ability to collaborate across functions and seniority levels.
- Self-starter with ownership and intellectual curiosity, comfortable working independently and in collaborative, cross-functional teams.
- Strong interest in digital payments, Big Tech, eCommerce trends, AI, and digital products.
- Bachelor’s degree required.
- Eligibility to work in the United States; American Express will not pursue visa sponsorship.
Responsibilities
- Support business operations across digital wallet partnerships, including partner-facing performance reporting, KPI tracking, and executive briefing materials.
- Identify and pilot opportunities to use AI tools in team workflows, such as reporting automation, document drafting, knowledge management, and tracking processes; share practices that improve productivity and scalability.
- Own cross-wallet reporting and analytics, distill insights from dashboards, identify performance trends and risks, and manage internal performance communications and monthly KPI updates.
- Manage partner payment and fee reporting, including reporting submissions, invoice reconciliation, diligence, and remediation of open items.
- Support cross-wallet regulatory compliance tracking and participate in regulatory change management workstreams as needed.
- Support digital wallet expansion into international markets by owning pre-launch operational activities, such as vendor setup and launch checklists.
- Collaborate with global and local marketing teams on wallet marketing initiatives and incentives, synthesize performance results, and communicate business impact to internal and partner stakeholders.
- Support wallet strategy initiatives by monitoring digital wallet and payments industry trends, synthesizing competitive insights, and contributing to special projects as needs evolve.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model, with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
