Senior Analyst, Business Analysis

CVS Health

2d • $46,988 - $122,400 • Remote

About The Position

Provides consultation on the design, testing, and enhancement of information products, including technical assistance and product development support for internal and external customers. Researches, manipulates, and prepares complex data to document program activities and report results. Oversees data quality and offers feedback to improve service delivery and design. Builds consultative relationships with customers and may serve as a business technical expert or lead in test planning, system support, application design, and solution integration. The role also provides leadership, coaching, and mentoring; directs implementation of program-specific information; and influences improvements to business processes, policies, and system infrastructure.

The Senior Analyst manages customer contact, participates in health industry development efforts, analyzes complex data and trends, performs root cause analysis, and translates findings into recommendations. The role defines and implements information products for strategic business and operational planning, presents complex information clearly, conducts presentations and consultations, supports project workgroups, educates customers on information products, and evaluates software and data to deliver business solutions.

This position is open to fully remote candidates. Candidates located near Hartford, Connecticut, or Phoenix, Arizona, may be expected to work in a hybrid arrangement. The stated hybrid policy for in-scope populations calls for onsite work three days per week.

Requirements

• At least 6 months of work experience reading and understanding claims.
• Working knowledge of reading and reviewing claim and coding types.
• At least 6 months of intermediate-to-advanced Excel knowledge, including manipulating large amounts of data and working with formulas.
• At least 6 months of QNXT experience; QNXT is required.
• Excellent verbal and written communication skills.
• Knowledge of Microsoft Office, including Word, Access DB, and InfoPath.
• Extensive experience with databases and interpretation and manipulation of related data.
• Healthcare background.

Nice To Haves

• MS SQL experience.
• Remedy (ticket tracking) experience.
• 3–5+ years of data interpretation and analysis experience.
• Bachelor's degree preferred.

Responsibilities

• Consult on the design, testing, and enhancement of information products, providing technical assistance and product development support to internal and external customers.
• Research, manipulate, and prepare complex data to document program activities and report results.
• Oversee data quality and provide feedback to improve service delivery and design efforts.
• Develop consultative relationships with internal and external customers.
• Lead or serve as a business technical expert in planning, developing, and validating master or detail test plans and strategies.
• Perform ongoing research and support tasks for existing systems.
• Lead or serve as a business technical expert in designing new applications or enhancements, including solution integration.
• Provide leadership, coaching, and mentoring, and potentially mentor others.
• Direct implementation of program-specific information through education, technology, organizational methods, and procedures.
• Influence enhancements to business processes and system infrastructure to improve data quality, availability, and access.
• Manage customer contact and participate in internal and external health industry development efforts, such as performance measurements.
• Analyze complex data for trends, provide in-depth interpretations, and conduct root cause analysis.
• Consult with clients regularly to confirm progress meets expectations and obtain additional information as needed.
• Translate complex data into constructive information and make recommendations.
• Define, identify, develop, and implement information products supporting strategic business and operational planning.
• Present complex information clearly and concisely.
• Develop and conduct presentations and consultations for existing and prospective customers and internal business areas.
• Provide workgroup support on projects.
• Educate customers on the value, use, and interpretation of information products.
• Influence changes and enhancements to business processes, policies, and system infrastructure to improve information quality, availability, and access.
• Evaluate available software and data to deliver better business solutions.

Benefits

• Medical coverage.
• Dental coverage.
• Vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs.
• Other resources, based on eligibility.
• Eligibility for a CVS Health bonus, commission, or short-term incentive program in addition to base pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior