Senior Amenities Associate

Rocket Mortgage•Detroit, MI

9d•Onsite

About The Position

Bedrock owns and manages four amenity spaces in downtown Detroit that provide tenants and residents enhanced experiences while working or living in a Bedrock property. These spaces include fitness and wellness facilities, meeting and lounge areas, and a child development center. The Amenities Team is responsible for overseeing the daily operations of these spaces, either directly or through third-party operators, while driving financial performance, managing budgets, and delivering an exceptional guest experience. This initiative is led by the Senior Amenities Manager, who oversees a team responsible for ensuring operational excellence across space and one of those team members is the Senior Amenities Associate. Working specifically out of The Rec Room, located within Hudson’ Detroit, The Senior Amenities Associate is responsible for creating a professional, welcoming, and service-first experience for tenants, guests, and visitors. The Senior Amenities Associate plays a vital role in creating a positive experience for all individuals entering the building by providing outstanding hospitality services. The Senior Amenities Associate greets and assists visitors, supports tenant and guest requests, coordinates access and reservations, manages fitness and event programming, and delivers exceptional customer service to everyone entering the space.

Requirements

High school diploma, GED, or equivalent required.
3 – 5 years of customer service, hospitality, receptionist, administrative, wellness, or related experience preferred.
Experience in a customer-facing, event, or service-oriented environment.
Strong verbal and written communication skills with a professional and approachable demeanor.
Ability to manage multiple priorities while maintaining organization and attention to detail.
Basic proficiency with Microsoft Office, email, and general computer systems.
Ability to work a flexible schedule, including evenings, weekends, or adjusted shifts based on business needs.

Nice To Haves

Applies sound judgment to routine situations, follows established procedures, and resolves issues while escalating more complex situations to leadership or appropriate partners.
Knowledge of customer service, front desk operations, hospitality or wellness environments, and basic administrative processes.
Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks and provide high-quality service.
Ability to provide a professional and welcoming experience, manage multiple requests, maintain attention to detail, and work both independently and collaboratively.

Responsibilities

Greets and welcomes all individuals entering the building in a professional and welcoming manner, creating a positive first impression.
Builds relationships with building tenants, promoting and encouraging tenant participation in building activities.
Provides wayfinding assistance and directs visitors to the appropriate space, class, or destination.
Manages user requests within the tenant experience app, responds to general inquiries, and relays messages in a timely and professional manner.
Supports the visitor check-in process using established procedures and systems and coordinates with security to provision badge access as needed.
Manages daily hospitality space activities, including administrative tasks, event inquiries, fitness programming, and hourly reservations.
Assists Senior Amenities Manager in planning and organizing social events to foster community among tenants.
Assists Senior Amenities Manager with executing tenant booked events.
Collaborates with internal teams to support business requirements, follow established procedures, and provide feedback on workflow improvements.
Maintains reports and documentation as assigned to support day-to-day operations.
Manages day-to-day cleaning, towels, restocking, and kitchen tasks to ensure a clean and orderly environment.
Supports vendor communication and coordination tasks as directed.
Monitors reception and access-related activity and reports unusual or concerning situations promptly.
Maintains confidentiality and professionalism when handling member, visitor, and company information.
All other duties as assigned