Senior Amenities Manager

Rocket Mortgage•Detroit, MI

8d•Onsite

About The Position

Bedrock is an award-winning real estate developer focused on comprehensive city building initiatives in Detroit and Cleveland. Its work includes creating iconic cityscapes, rehabilitating historic properties, and making space for the community—all with the philosophy to operate for more than profit. Since 2011, Bedrock has invested and committed more than $7.5 billion to develop and restore more than 140 properties, totaling over 21 million square feet of office, retail, residential, hospitality, industrial, data centers and parking. In 2024, Bedrock was named one of the world’s Most Innovative Companies by Fast Company. For additional information about Bedrock, please visit bedrockdetroit.com or connect with us on Facebook , Instagram , LinkedIn and X . AMENITY SPACES & TEAM OVERVIEW Bedrock owns and manages four amenity spaces in downtown Detroit that provide tenants and residents enhanced experiences while working or living in a Bedrock property. These spaces include fitness and wellness facilities, meeting and lounge areas, and a child development center. The Amenities Team is responsible for overseeing the daily operations of these spaces, either directly or through third-party operators, while driving financial performance, managing budgets, and delivering an exceptional guest experience. This initiative is led by the Senior Amenities Manager, who oversees a team responsible for ensuring operational excellence across space. POSITION SUMMARY The Senior Amenities Manager provides strategic leadership and operational oversight for Bedrock's amenity space portfolio, ensuring each space delivers an exceptional experience for tenants, residents, and guests. This role is accountable for operational excellence, financial performance, and service standards while driving engagement and maximizing the value of Bedrock's amenity offerings. The Senior Amenities Manager oversees the day-to-day operations, budgeting, programming, and long-term strategy for Bedrock's amenity spaces, which include The Rec Room , COR Wellness Center , our onsite child development center, and The Woodward Lounge . Working closely with internal stakeholders and third-party operators, this role ensures consistent operations, exceptional service, and meaningful experiences that support Bedrock's overall tenant experience strategy.

Requirements

Bachelor’s degree in business, hospitality, or related field preferred.
5 – 10 years of customer service, hospitality, event production, wellness, or related experience preferred.
High school diploma, GED, or equivalent required.
Experience leading a team working in multiple fields and locations preferred.
Strong verbal and written communication skills with a professional and approachable demeanor.
Ability to manage multiple priorities while maintaining organization and attention to detail.
Basic proficiency with Microsoft Office, email, and general computer systems.
Ability to work a flexible schedule, including evenings, weekends, or adjusted shifts based on business needs.

Nice To Haves

Applies sound judgment to routine situations, follows established procedures, and resolves complex issues with support of leadership or appropriate partners.
Experience in customer service, hospitality or wellness environments, and event production.
Strong interpersonal, communication, and organizational skills with the ability to manage multiple tasks and provide high-quality service.
Ability to provide a professional and welcoming experience, manage multiple requests, maintain attention to detail, and lead a team in multiple building locations.

Responsibilities

Manages all day-to-day operations in amenity spaces, including operating hours, access, payment processing, and team member activity.
Determines strategies and execution to meet goals of each space and drive tenant engagement and revenue.
Manages amenity platforms, including tenant experience app, Mindbody client system, and Mindbody payment processing.
Directly leads amenity team members, managing coverage, scheduling and supporting across amenity portfolio as necessary.
Promotes event bookings and drives revenue for portfolio through event management.
Plans and organizes social events to foster community among tenants.
Executes tenant booked events at a high level, ensuring tenant satisfaction.
Creates necessary documentation, including SOPs to support business requirements and improve processes.
Responsible for all reports and documentation.
Ensures all amenity spaces are maintained in clean, orderly, and welcoming condition.
Responsible for all vendor contracts and coordination.
Partners with Senior Director, Operations on financial reporting and budgets, ensuring spaces operate within expected budget and adjusting as necessary.
Partners with Senior Director, Operations on relationship management, contract negotiation, and performance conversations for amenity space operators.
Maintains confidentiality and professionalism when handling member, visitor, and company information.
All other duties as assigned