Hospitality & Amenities Manager
About The Position
Fidelity Real Estate is seeking a Manager of Facilities and Operations to join their team. In this role, the primary responsibility will be to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services. This includes providing vendor oversight and delivering on the strategy for food and beverage, fitness and wellness programs. The role will also support multifaceted real estate products and service initiatives. This position is based out of Salt Lake City, UT, with regional responsibilities and personnel in Denver, Colorado; Salt Lake City, Utah; San Francisco, California; and Albuquerque, New Mexico. The team of on-site associates is highly visible and readily available to respond to associate needs.
Requirements
- Undergraduate degree or relevant experience.
- Proven track record in hospitality or customer service field is required.
- Corporate real estate knowledge desired, particularly in building operations.
- Familiarity with the financial services industry is valued.
- Experience developing a team.
- Experience with vendor management, including performance accountability, contract compliance, and risk management.
- Proficiency with Microsoft Office.
- Excel at meeting new people and networking and have a compassionate, thoughtful, and respectful demeanor.
- Excellent communication and listening skills and the ability to influence others.
- Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.
Nice To Haves
- Corporate real estate knowledge desired, particularly in building operations.
- Familiarity with the financial services industry is valued.
Responsibilities
- Provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services.
- Provide vendor oversight and deliver on the strategy that is set for food and beverage, fitness and wellness programs.
- Support multifaceted real estate products and service initiatives.
- Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
- Apply innovative thinking to tackle problems.
- Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.
- Partner with other real estate teams to align priorities, develop and implement regional programs and projects.
- Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.
Benefits
- Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
