Senior AJO Technical Consultant

Blue Acorn iCi•Dallas, TX

3d•$135,000 - $185,000•Hybrid

About The Position

Blue Acorn iCi is seeking a Senior Adobe Journey Optimizer (AJO) Technical Consultant who is a specialized expert responsible for designing, implementing, and validating orchestrated B2B customer journeys that connect real-time data, decisioning logic, and content activation across channels and accounts. This role sits at the intersection of AJO B2B Edition, Adobe Experience Platform (AEP), Real-Time CDP B2B, identity resolution, account and lead modeling, segmentation, and cross-channel message orchestration—bringing complex enterprise B2B use cases to life through production-grade journey configuration. You will work closely with Enterprise Architects, AEP/RTCDP consultants, strategists, CJA consultants, and Adobe product teams to ensure that journeys are scalable, data-driven, compliant, and aligned to B2B business outcomes.

Requirements

7+ years of experience in MarTech, marketing automation, or customer experience platforms
3+ years of hands-on Adobe Journey Optimizer experience in production environments
Experience delivering enterprise-scale, multi-channel journey orchestration solutions
Prior consulting or client-facing delivery experience supporting Fortune 500 or large enterprise clients
Adobe Journey Optimizer (AJO) and AJO B2B Edition
Adobe Experience Platform (AEP) and RTCDP B2B integration
Customer Journey Analytics (CJA)
AEM Assets and dynamic content dependencies
Event-based trigger design and validation
Decisioning rules, orchestration logic, and offer decisioning
Identity mappings including ECIDs, CRM IDs, marketing automation IDs, and account-to-person resolution
Consent and governance models including OneTrust or comparable CMPs
AEP Query Service for audience testing and event validation
End-to-end journey orchestration and QA
Strong client-facing communication skills with the ability to translate technical concepts to business audiences
Workshop facilitation and requirements gathering experience
Ability to work independently in ambiguous environments
Strong written documentation and organizational skills
For US based roles, candidates must have unrestricted authorization to work in the United States without the need for employer sponsorship now or in the future.
Infosys Nova Holdings, LLC does not provide immigration or visa sponsorship for this position (including H4 EAD, H‑1B, OPT, CPT, TN, O‑1, E‑3, or J‑1 visas).

Nice To Haves

Adobe Certified Expert — Journey Optimizer Developer and/or Architect
Adobe Certified Expert — AEP, RTCDP, or CJA
Experience within telecom, financial services, or other regulated industries
Familiarity with enterprise marketing automation platforms including Marketo Engage, Salesforce Marketing Cloud, Eloqua, HubSpot, or Braze
Experience with JSON, REST APIs, webhooks, and Postman or similar API tooling
Familiarity with Adobe Web SDK, DataStreams, and Edge Network
Experience supporting enterprise-scale real-time activation environments (10M+ profiles)
Experience with account-based marketing (ABM) platforms such as Demandbase or 6sense
Bachelor’s degree in Computer Science, Information Systems, Marketing, or related field; equivalent experience considered

Responsibilities

Build and configure cross-channel B2B journeys, including triggers, events, decision nodes, rules, conditions, throttling, and waterfall logic
Implement real-time, event-triggered workflows tied to person, account, opportunity, and buying-group attributes
Configure message templates, content fragments, offers, and personalization elements across email, push, SMS, in-app, and webhook-driven custom channels
Design and configure account-based journeys, including buying-group orchestration and multi-stakeholder engagement logic
Validate journey paths, decisioning accuracy, and end-to-end orchestration performance under production load
Ensure AJO journey logic aligns with RTCDP B2B segments, AEP B2B datasets, and event schemas (XDM)
Validate AEP event datasets used as AJO triggers
Connect consent logic, suppression rules, do-not-contact lists, and B2B business constraints to journey decisioning
Configure and validate Adobe Journey Optimizer Decisioning (offer decisioning), including offer libraries, eligibility rules, and ranking strategies
Utilize AEP Query Service to test journeys, preview events, validate audience eligibility, and reconcile data discrepancies
Configure email, push, SMS, in-app, and custom-channel actions with fallback and retry logic
Maintain content-to-data alignment via metadata from AEM Assets
Manage channel-level constraints including frequency caps, quiet hours, eligibility, and suppression rules
Coordinate journey activation with existing marketing automation programs to avoid duplicate or conflicting communications
Translate B2B journey strategy and business requirements into technical designs and configuration specifications
Build operational workflows connecting Events → Profiles → Accounts → Segments → Journeys → Messaging → Reporting
Ensure journey activation supports downstream analytics in Customer Journey Analytics (CJA)
Conduct QA on journeys including triggers, identity matches, eligibility, fallback logic, and message rendering
Validate consent and governance requirements including TCPA, CAN-SPAM, CASL, and GDPR compliance
Identify and mitigate risks tied to latency, event volume, identity stitching, and profile completeness
Document configurations, runbooks, deployment guides, and journey design specifications
Partner closely with Enterprise Architects, RTCDP Consultants, AEP Consultants, CJA Consultants, and AT&T business stakeholders
Provide hands-on support during sprints, UAT cycles, and production hypercare
Facilitate workshops, stakeholder demos, and requirements sessions