Senior Technical Consultant

Appian Corporation•Toronto, ON

3d•Onsite

About The Position

Appian is seeking a Senior Technical Consultant to join their Customer Success team. This role involves engaging with customers post-sales to develop software solutions on the Appian platform, aiding in digital transformation and competitive differentiation. The primary responsibility is to manage the entire project lifecycle, including defining, designing, developing, and implementing custom software and AI solutions for commercial clients using Appian's platform. This includes working in an agile environment to understand client needs, launching new relational data models, and developing APIs for system integration. The role also involves brainstorming AI use cases and implementing Appian's AI tools using techniques like retrieval augmented generation (RAG), agentic workflows, prompt engineering, and generative models. Collaboration with client technical teams and business users is expected, as is driving customer adoption and self-sufficiency in building process applications.

Requirements

3+ years of experience with hands-on software development or technical consulting
B.S./B.A. in Engineering, Computer Science, Information Systems, Mathematics or related field/degree
Passion for mentoring/developing others and experience leading small teams through post-sale software implementation
Ability to work with clients to define business processes and gather functional and technical system requirements
Excellent communication skills, passion for technology and continuous learning, and affinity for asking “why” and solving the right problems
History of success on cross-functional teams; experience building products using agile methodologies (pair programming, stand-ups, planning sessions, and sprints)
Basic understanding of object oriented programming, experience working with relational databases and database design/data modeling, and SQL skills (writing queries, joins, views, etc)
Knowledge of software testing practices (test-driven development, automated test suites within a continuous integration framework); integrations experience using APIs such as REST and SOAP, JDBC connections, and web services
Willingness to travel; 20% to support customer engagement

Nice To Haves

Familiarity with Amazon Web Services (AWS), Artificial Intelligence (AI), Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools, Management & Governance, and Elastic Containers

Responsibilities

Work throughout the entire project life-cycle to define, design, develop and implement custom software and AI solutions using Appian’s platform for commercial clients.
Work within an agile environment to understand client’s business processes and technical needs.
Launch new relational data models in production.
Develop APIs to integrate with multiple systems.
Brainstorm AI use cases and implement Appian’s AI tools by applying retrieval augment generation (RAG), agentic workflows, prompt engineering and the latest generative models.
Collaborate with client’s technical teams and business users throughout the entire software and development life cycle.
Drive adoption by empowering clients to become self-sufficient with building process applications.