Senior Agency Administrative Coordinator

Wheaton | Bekins•Indianapolis, IN

10h•Onsite

About The Position

This position is responsible for coordinating phone calls, data entry, scheduling appointments, preparing paperwork, creating and managing reports, scheduling third-party services, and performing other general administrative tasks. The role also involves backing up the Office Accounting Manager when they are absent.

Requirements

At least one year of administrative and/or customer service experience.
Computer proficient.
Excellent internal and external customer service skills.
Excellent and professional verbal communication and public relation skills.
Good organizational skills.
Dependable and punctual.
Ability to prioritize, work with minimal supervision and effectively under pressure with deadlines.
Ability to multi-task and work well with others.
Ability to respond to inquiries or concerns from customers, vendors, and employees.
Ability to effectively present information and respond to questions from customers, vendors, and employees with a pleasant demeanor.

Nice To Haves

Knowledge of basic accounting principles and software is helpful, but not necessary.

Responsibilities

Manage and direct inbound phone calls.
Make outbound calls as necessary.
Answer basic inbound phone and on-line inquiries.
Schedule sales appointments for salespeople.
Greet walk-in drivers and customers.
Assist Move Managers and Operations department by following up with customers, confirming move details, and arranging third-party services.
Make customer, agent, or driver check-in calls.
Sort, scan, rate driver paperwork and collect charges due from customers.
Key various data into accounting software program.
Prepare job files.
Deliver and retrieve information from drivers on the road.
Assist other departments, drivers, agents, and corporate office with administrative work, as needed.