Senior Aftermarket Solutions Representative - Mining

Caterpillar Inc. • Edmonton, AB

2d • Remote

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Senior Mining Aftermarket Solutions Representative leads and manages the dealer relationships to market company aftermarket products and services and assists in the development of dealer sales capability. This role supports Finning Canada and covers the Oil Sands region for Caterpillar Mining Aftermarket Products. Join us and make a real impact in the parts and service industry!

Requirements

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Value Selling: Knowledge of the principles and practices for selling aftermarket products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Demonstrates strong communication across organizational levels and with dealers and customers.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain collaborative, healthy working relationships with dealers, customers, and peers.
• Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
• Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.

Nice To Haves

• Knowledge of the Mining Industry and how a mine operates, trends, major issues, regulatory considerations and the ability to apply industry knowledge appropriately to diverse situations.
• Prior field-based or dealer-facing experience
• Technical knowledge or understanding of how mining machines operate

Responsibilities

• Understanding of CAT business model and acting within the business process guidance on review and approval for sales variance programs and commercial actions.
• Designing and assisting the dealer on the forecast, aftermarket strategy planning, and sales techniques; supporting the rollout of new products.
• Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
• Leading the selling opportunities identification, customer satisfaction improvement, and business relationship enhancement.

Benefits

• Domestic relocation assistance is available.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed