Senior Advisor, Infrastructure & IT Operations

Revolutional, LLC • Bethesda, MD

6d • $190,000 - $225,000 • Onsite

About The Position

Revolutional seeks an experienced enterprise IT leader to provide senior strategic, operational, and technical guidance across a large-scale federal IT environment supporting U.S. diplomatic and national security operations worldwide. The Senior Advisor will partner with program and government leaders to translate customer vision and mission priorities into technology roadmaps and actionable improvements across networking, infrastructure, cloud, cybersecurity, and service operations. The role calls for both executive-level communication and the ability to address complex technical problems, with an emphasis on innovation and continuous improvement.

The position is based in Bethesda, Maryland, with on-site support required according to customer and mission needs. Travel is 10%. An active Top Secret clearance with SCI eligibility and U.S. citizenship are required. The role is full-time, with a listed salary range of $190,000–$225,000, depending on experience.

Requirements

• Active Top Secret clearance with SCI eligibility.
• U.S. citizenship.
• Bachelor’s degree in a relevant discipline, or equivalent professional experience.
• 15 or more years of progressive enterprise IT experience.
• 8 or more years in technical or operational leadership roles.

Nice To Haves

• Master’s degree in computer science or another technically related field.
• History of introducing innovative technical or process improvements in a mission-critical or highly regulated environment, with measurable impact on performance, resilience, or customer confidence.
• Experience supporting the Department of State, Department of Defense (War), Department of Homeland Security, or another national-security customer, particularly in classified environments.
• Broad technical range across cloud, applications, cybersecurity, identity, messaging, endpoints, or service desk operations, beyond core networking and infrastructure depth.
• Hands-on experience with ServiceNow, Citrix, Microsoft enterprise platforms, Azure Government, or AWS GovCloud.
• Track record leading infrastructure modernization, service transformation, continuity of operations, disaster recovery, or 24×7/high-availability operations.
• Experience leading multidisciplinary teams and coordinating services across technical domains and organizations.
• Experience scaling or growing cleared technical organizations while maintaining operational continuity and service quality.
• Experience supporting federal program transitions, recompetes, solution development, or technical oral presentations.
• Advanced IT service-management or process-improvement certification, such as ITIL 4 Managing Professional or Practice Manager, an ITIL Version 5 qualification beyond Foundation, or Lean Six Sigma Green Belt or higher.
• Other relevant certifications, such as PMP, CISM, CISSP, CCNP, CCNA, ServiceNow, Azure, or AWS.

Responsibilities

• Advise senior government and program leaders, translating strategic vision and mission priorities into technical options, requirements, and decision-ready roadmaps.
• Champion forward-looking approaches to infrastructure, operations, and service delivery, including piloting emerging technologies and process improvements.
• Lead infrastructure modernization, cloud, workplace technology, continuity of operations, and disaster recovery initiatives.
• Evaluate network and infrastructure designs, challenge technical assumptions, and guide teams toward sustainable, enterprise-scale solutions.
• Strengthen ITIL-aligned service management using ServiceNow, monitoring platforms, and operational data to identify systemic issues, assess performance from the customer’s perspective, and drive continuous improvement.
• Serve as a senior escalation resource during significant outages or complex cross-functional issues.
• Provide executive reporting on performance, risk, and modernization priorities.
• Mentor technical leaders and strengthen accountability, collaboration, and operational ownership across the program.

Benefits

• Traditional and HSA-eligible medical insurance plans.
• 100% employer-paid dental and vision insurance options.
• 100% employer-sponsored short-term disability, long-term disability, and life insurance.
• 5% 401(k) company matching.
• Flexible schedules and teleworking options.
• Paid holidays and PTO accrual plans.
• Paid parental leave.
• Professional development and career growth opportunities.
• Team and company-wide events, recognition, and appreciation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior