Senior Advisor, Digital Strategy
About The Position
The Senior Advisor for Digital Strategy works in the Mayor’s Office of Child Care and Early Childhood Education (OCCECE), which coordinates the City’s Universal Child Care strategy and collaborates with City agencies and external partners to deliver a high-quality early care and education system responsive to providers and families. The Office serves as a central hub for policy implementation and coordination across more than a dozen agencies and works to include family and provider perspectives in City policy and programs. Reporting to the Executive Director and supervising the Data Manager, the Senior Advisor leads strategic planning and oversight of technology solutions intended to strengthen child care program delivery across agencies and offices. The position connects child care policy, operations, and digital innovation, ensuring technology proposals are feasible and aligned with City priorities. The role oversees enterprise technology implementation projects, which may be implemented by agency partners, and keeps technology development aligned with program goals and needs throughout each project’s life cycle. The role also contributes to broader child care policy work as a senior Office leader, supervises and coaches the Data Manager, and performs other relevant duties as directed. A cover letter is required in addition to a resume.
Requirements
- At least 8 years of senior leadership experience directing and coordinating technology, digital strategy, and program operations workstreams.
- At least 8 years of project management experience implementing complex technology solutions in government, the public sector, or highly regulated environments.
- Understanding of policy, legal, operational, technology, and security constraints affecting project and product scope and feasibility.
- Demonstrated success aligning technology initiatives with organizational goals before, during, and after project development.
- Strong program analysis and documentation skills, including drafting business requirements, user stories, process workflows, and journey maps.
- Substantial experience tracking and evaluating return on investment for technology initiatives and products.
- Exceptional communication and stakeholder relationship management skills.
- Experience working in NYC government or a comparable government environment.
- Familiarity with Citywide IT policies, NYC Cyber Command guidelines, and digital accessibility requirements.
- Background in product management, project management, service design, operational analysis, or technology modernization.
- Demonstrated ability to lead cross-functional teams in a collaborative, mission-driven environment.
- A cover letter is required in addition to a resume.
Responsibilities
- Partner with program leads, executive leaders, and external stakeholders to understand operational and policy needs and translate them into actionable technology initiatives.
- Contribute to ideation, efficiency, and research workstreams that address program needs through technology solutions.
- Develop persuasive use cases for IT solutions and features that advance the City’s child care and early childhood education goals.
- Analyze and score technology proposals and recommendations based on feasibility and alignment with program needs and intent.
- Oversee the design, deployment, and governance of digital tools, data systems, and infrastructure supporting City programs.
- Lead multidisciplinary teams across IT, data, product, program operations, and legal and policy counsel.
- Establish performance metrics and work with agency teams to evaluate technology initiatives’ effects on service delivery, equity, and operational efficiency.
- Identify opportunities to modernize legacy systems, streamline workflows, and introduce user-centered digital solutions, including greater use of automation.
- Create and administer technology and project governance processes that enable collaboration, prioritization, and informed decisions among technology and program stakeholders.
- Promote child care innovation, change management, and continuous improvement across agencies and offices.
- Participate in broader child care policy work and discussions as a senior Office leader.
- Supervise, manage, and coach the Data Manager.
- Perform other relevant duties as directed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
