Senior Admitting Clerk-Operatory

University of Tennessee•Memphis, TN

About The Position

The Senior Admitting Clerk maintains the day-to-day activities of the front desk for the College of Dentistry, including clerical work and creating and updating patient records in Clinical Software. The role supports patient intake, appointment-related processes, medical consult coordination, payment processing, and reconciliation in accordance with the College of Dentistry’s financial policies and procedures.

Requirements

High school diploma or GED; transcripts are required.
One year of clerical experience.
Excellent customer service skills.
Ability to work in a fast-paced environment.
Excellent written and verbal communication skills.
Ability to manage a multi-line telephone.

Nice To Haves

Experience in a dental or medical office.

Responsibilities

Create new patient records for screening, orientation, oral diagnosis, emergency, pediatric, oral surgery, dental hygiene, and undergraduate clinic services.
Verify patient demographics and enter information into Clinical Management software.
Capture patient photos for charts and obtain signatures for required forms and consent.
Answer a multi-line telephone and greet patients and visitors for the department.
Manage medical consults for undergraduate patients and alert the undergraduate students assigned to each case.
Manage the Access database tracking potential patients accepted, declined, referred, or not appearing for screening or orientation appointments.
Process patient payments, including credit card, cash, and online payments.
Reconcile cash, check, and credit card payments with bank deposit reports in the Patient Accounting Software to comply with College of Dentistry financial policies and procedures.
Contact patients by phone about balances due or credit balances owed to them.
Collect payment information to process payments by phone, including credit card payments and other current and future payment methods.
Perform other duties as assigned.