Senior Administrative Specialist
About The Position
As Canada's fastest-growing specialty retailer of consumer electronics, Best Buy ensures it offers one of the best work environments in the country. Employee experience is at the heart of everything we do. We take a holistic approach to how we recognize and reward hard work and achievements. True to our vision of unleashing the power of our people, we encourage our employees to learn, grow and advance within our organization. As a Senior Administration Specialist, you will strive to create an amazing customer experience by understanding the customer's needs, inspiring them to see what's possible with the latest technology, identifying and creating complete solutions according to their needs and lifestyle, and retrieving all the necessary products and services for them. You also will ensure day to day administrative needs are maintained and completed as well as, support store leadership to execute and validate administration processes. Ensure that employees are consistently learning and developing their skills through the implementation of BBY training and product knowledge programs, that you consistently check in on progress through follow up and one on one's while improving your own knowledge, and teaching and demonstrating best practices to your team members. Ensure that you are actively teaching and demonstrating ways to maximize longer term relationships with our customers and candidates through the execution of BBY programs where they are applicable, and that "amazing" service is provided when processing transactions. Ensuring that your team is positively contributing to the stores KPI's, including: store revenue, shrink, merchandising standards and tasking, inventory health, SOP compliance and health and safety.
Requirements
- 1 to 2 years’ experience in retail providing daily work direction and training to employees on your shift
- Consistently provide great customer experiences and teach best practices to team members
- Continuously develop your own business acumen and share what you have learned with other employees.
- Consistently and meticulously maintaining administration procedures
Responsibilities
- Strive to create an amazing customer experience by understanding the customer's needs, inspiring them to see what's possible with the latest technology, identifying and creating complete solutions according to their needs and lifestyle, and retrieving all the necessary products and services for them.
- Ensure day to day administrative needs are maintained and completed.
- Support store leadership to execute and validate administration processes.
- Ensure that employees are consistently learning and developing their skills through the implementation of BBY training and product knowledge programs.
- Consistently check in on progress through follow up and one on one's while improving your own knowledge, and teaching and demonstrating best practices to your team members.
- Actively teach and demonstrate ways to maximize longer term relationships with our customers and candidates through the execution of BBY programs where they are applicable.
- Provide "amazing" service when processing transactions.
- Ensure that your team is positively contributing to the stores KPI's, including: store revenue, shrink, merchandising standards and tasking, inventory health, SOP compliance and health and safety.
Benefits
- Amazing discounts and promotional pricing on everything from TVs and refrigerators to luggage and furniture.
- A sneak peek at the newest gadgets before they hit the market!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
