Senior Administrative Operations Lead - Assistant Dental Practice Manager
About The Position
At Smart Arches Dental Implant Centers, we were founded by doctors with one mission: to improve lives through exceptional patient care. We believe dental implant treatment is more than dentistry—it is about restoring confidence, function, and quality of life. Unlike large corporate implant organizations, we have intentionally built a patient-first culture focused on compassion, clinical excellence, and delivering life-changing outcomes. If you thrive in a fast-paced healthcare environment, enjoy leading teams, and are passionate about creating exceptional patient experiences, we would love to meet you. Success in This Role We are looking for someone who is: Highly organized and detail-oriented Comfortable balancing patient care and business operations A proactive problem-solver Adaptable and comfortable supporting multiple locations A collaborative leader who builds strong relationships with patients and teams Flexible to support occasional schedule adjustments based on business needs Position Summary The Assistant Dental Practice Manager plays a critical leadership role supporting operations across our Monroe and Brick, New Jersey practices. This position partners closely with office leadership and clinical teams to ensure efficient daily operations, deliver an exceptional patient experience, support revenue cycle performance, and help build engaged, high-performing teams. This is an ideal opportunity for someone who enjoys balancing operational excellence, patient service, team leadership, and administrative execution in a growing healthcare environment.
Requirements
- High School Diploma or GED required
- Prior experience in a dental office required
- Previous leadership, supervisory, or office management experience strongly preferred.
- Experience using Outlook, Word, and Excel preferred
- Comfortable learning new systems and technologies
- Ability to travel to Monroe and Brick practices required.
Nice To Haves
- Dental office management or assistant office management experience
- Working knowledge of treatment coordination and insurance workflows
- Experience supporting collections, patient financing, and front office operations
- Multi-site or multi-provider office experience preferred
Responsibilities
- Support daily office operations across both practice locations
- Maintain oversight of patient scheduling and optimize provider utilization
- Coordinate office needs with the Dental Practice Manager and VP of Operations
- Ensure office adherence to company policies and procedures
- Monitor unresolved tasks and drive timely completion
- Address and resolve patient concerns professionally and efficiently
- Review patient charts and support posting corrections as needed
- Assist with treatment planning workflows in applicable offices
- Maintain working knowledge of insurance verification, claims processing, and attachments
- Monitor collections processes and patient accounts receivable
- Support daily closeout activities and coordination of deposits
- Assist with end-of-month reporting and operational reconciliation
- Support staffing schedules and operational coverage planning
- Assist with recruiting, interviewing, onboarding, and employee development
- Participate in performance discussions and employee coaching in partnership with HR and leadership
- Schedule and support office meetings and team communications
- Coordinate maintenance and repair needs to maintain office functionality
Benefits
- Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
