Senior Administrative Officer

Charity People•Newcastle upon Tyne, NE

1d•Onsite

About The Position

The Senior Admin Officer is responsible for leading and strengthening the organisation’s operational infrastructure. This includes oversight of administration, compliance, HR processes, governance, and facilities management. You will work closely with the Executive Director to design and embed effective systems, improve processes, and support organisational growth. This is a strategic and hands-on role requiring excellent organisational, leadership and problem-solving skills.

Requirements

Significant experience in a senior administrative, operations or office management role
Strong knowledge of UK Employment Law, GDPR, and organisational compliance
Proven experience of managing systems, processes, and multi-functional operations
Excellent organisational, project management and problem-solving skills
Experience of leading or supporting people management processes
Ability to handle sensitive and confidential information with professionalism
A proactive, strategic mindset with the ability to balance hands-on delivery and oversight
Commitment to The Angelou Centre’s vision, values, and Black feminist ethos
Strong commitment to equality, diversity, and inclusion
Empathy, cultural competence, and a trauma-informed approach
Collaborative leadership style and ability to build positive working relationships
A proactive, solution-focused and continuous improvement mindset

Nice To Haves

Experience within the charity or voluntary sector
CIPD Level 5 or equivalent HR experience
Experience in governance, Board support or risk management
Financial administration or budget oversight

Responsibilities

Lead and continuously improve administrative systems, processes, and record-keeping
Oversee facilities management, including health and safety and building compliance
Manage supplier relationships and service contracts
Ensure compliance with regulatory bodies (Charity Commission, Companies House, safeguarding and employment law)
Lead on GDPR compliance and data protection across the organisation
Oversee IT systems and infrastructure to ensure efficient and secure working
Oversee HR systems and processes, ensuring compliance with UK employment law and best practice
Develop and implement HR policies, procedures, and strategy
Lead recruitment, induction, appraisal, and performance management processes
Support staff development, learning and wellbeing initiatives
Embed equality, diversity and inclusion across all people management practices
Monitor HR metrics and provide regular reports to senior leadership
Support governance processes, including Board administration and policy reviews
Maintain risk registers and ensure effective compliance frameworks
Prepare reports for the Executive Director and Board of Trustees
Support trustee recruitment, onboarding and development
Represent the organisation externally where required