Senior Administrative Associate (Hybrid)

RR Donnelley•Wheeling, WV

2d•$18 - $26•Hybrid

About The Position

The Senior Administrative Associate provides administrative support to a site, office, and/or client. Duties may include expense reports, time and invoice entry, calendar and phone management, and opening client matters. The role is a subject matter expert who helps train the wider administrative team, improve operational processes, and provide thought leadership. The position requires professional handling of confidential information, careful prioritization and quality assurance, and timely completion of work.

Requirements

High school diploma or equivalent education.
At least two years of administrative support experience in a professional organization, preferably in the legal or banking industry; alternatively, at least one year performing administrative duties for a Williams Lea client operation. Formal education and/or training may be considered in lieu of experience.
Advanced proficiency with Microsoft Office software, including Word, Excel, and PowerPoint; strong keyboarding and typing skills; and ability to troubleshoot business- or client-specific software.
Familiarity with other software programs used for administrative support.
Strong attention to detail and ability to manage multiple projects simultaneously.
Good organizational skills and ability to meet deadlines and complete projects on time.
Ability to handle sensitive and highly confidential documents and information with professionalism and discretion.
Good judgment in making decisions that align with business needs and policy.
Problem-solving skills and the ability to recognize when to escalate issues to a supervisor.
Ability to maintain professional composure under immediate deadlines.
Ability to work independently and collaboratively as part of a team in a fast-paced environment.
Professional verbal and written communication skills.
Proficiency with the equipment, technology, software, and hardware needed to perform job functions.
Self-motivation and a positive attitude.
Proven customer service skills to create, maintain, and enhance customer relationships.

Responsibilities

Perform administrative support tasks, including answering phone lines, customer service, document editing and transcription, data entry for expenses, time, invoices and other items, and making reservations or scheduling meetings, conference rooms, A/V, hospitality, travel and concierge services.
Oversee confidential company information, including corporate credit card and P-card information, employee and client distribution lists, and prospective and current employee information.
Use appropriate logs and/or tracking software for administrative support work.
Ensure job tickets are properly completed before beginning work.
Assess job requests and ensure tasks are completed throughout their lifecycle.
Communicate job or deadline issues to team members, leads, supervisors, or client supervisors and clients.
Meet contracted deadlines for accepting, completing, and delivering work.
Troubleshoot basic equipment problems.
Help develop training plans and process maps for the administrative operation, and deliver training plans to a team of administrators.
Serve as a subject matter expert and resource for junior employees.
Interact with clients in person, by phone, video, or electronically.
Prioritize workflow and perform quality assurance on own work and the work of others.
Answer telephone calls and emails, and place service calls when needed.
Follow company and client-site policies.
Use equipment and supplies cost-efficiently.

Benefits

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Overtime, shift differential, call-in, and/or stand-by pay may be included in total compensation, depending on the role.