Senior Administrative Associate

University of Texas at Austin

6d•$50,010 - $50,010•Onsite

About The Position

The Senior Administrative Associate provides advanced administrative and operational support within the Office of the Registrar, contributing to accurate, timely, and policy-compliant delivery of academic records and services. The position supports core registrar functions and serves as a key point of contact for students, faculty, staff, and campus partners, applying university and registrar policies with sound judgment and a high level of customer service. The role works independently on complex administrative processes, manages sensitive student and institutional data, and supports office-wide priorities. The initial assignment may be within a specific core or functional area, but the position is designed to support the Office of the Registrar broadly and may shift administrative and strategic tasks as operational demands require during peak periods or staffing transitions. Senior Administrative Associates are expected to develop broad knowledge of registrar operations and flexibility across functional areas. The position provides functional and process leadership without formal supervisory responsibility. The Office of the Registrar supports the University’s academic mission by safeguarding and maintaining academic records, collaborating to provide services to students and the campus community, delivering excellent service, and enhancing the academic and student experience. Its stated values include service excellence, accuracy, integrity, student success, continuous improvement, collaboration, and teamwork.

Requirements

Bachelor’s degree and three years of administrative experience, or a high school diploma/GED and seven years of administrative experience.
Adaptability and experience working collaboratively in a team environment, with attention to detail and engagement in the work environment.
Strong written, oral, and interpersonal communication skills, including tact, professionalism, and excellent customer service in complex or sensitive situations.
Ability to work independently with minimal supervision, manage competing priorities efficiently, and respond effectively to service needs.
Ability to exercise sound, accurate judgment in complex or ambiguous situations, persist in overcoming obstacles, and take initiative to support and improve work processes independently and collaboratively.
Competency in Microsoft Office Suite and Adobe Acrobat.
Must be eligible to work in the United States on a full-time basis for any employer.
Relevant education and experience may be substituted as appropriate.

Nice To Haves

Substantial experience working with student academic records in a university setting.
Extensive high-level customer service experience, including resolving complex or escalated inquiries.
Ability to independently analyze issues, interpret policy, and develop practical, effective solutions.
Strong organizational and prioritization skills for managing competing priorities and complex workflows.
Experience interpreting, explaining, and consistently applying complex policies and procedures across multiple contexts.
Ability to work effectively under pressure while maintaining accuracy, professionalism, and sound judgment.
Experience supporting individuals from a wide range of backgrounds in a university environment.
Commitment to continuous learning, process improvement, and knowledge sharing.
Experience leading or coordinating work processes without supervisory authority, including maintaining documentation, supporting training, testing controls, and contributing to operational improvements.

Responsibilities

Provide advanced administrative support for Office of the Registrar core operations, such as academic records, registration, residency, transcripts, Veteran benefit certification, degree audit, course and room scheduling, final exam scheduling, athletic eligibility certification, catalog publication, course inventory administration, digital badging, enrollment reporting, or related functions.
Assist students, faculty, and staff in person, by phone, or by email with academic records, University policies, and administrative processes; provide consultative support to colleges, schools, departments, campus partners, and University stakeholders.
Support CSUs and process requests related to academic records, transcripts, course information, and other Registrar-managed data.
Enter, update, and verify records in University systems; maintain and organize documents; write and edit office correspondence; assist with control testing and risk mitigation; and compile information for reporting.
Lead assigned work processes by coordinating tasks, maintaining documentation, updating process maps, and supporting training in collaboration with the supervisor and team members.
Identify process improvements and contribute to continuous improvement initiatives.
Research and retrieve data to respond to University community and external inquiries; analyze, interpret, and present data or process updates.
Collaborate across the Office of the Registrar and with campus partners to support office-wide goals, University initiatives, and student service standards.
Respond to inquiries, issues, and complaints from students, CSUs, and academic units, providing timely and accurate resolutions.
Coordinate information exchange with academic and administrative offices in accordance with institutional policy, state law, and federal regulations; communicate information and data to students, faculty, staff, and reporting entities.
Represent the office as a departmental liaison and participate in and support office and cross-campus project teams.
May provide guidance, training, or functional direction to University administrative staff, faculty, or student employees.
Perform other duties as assigned.