Senior Administrative Assistant - Commercial Banking

Wells Fargo•Indianapolis, IN

5d•Hybrid

About The Position

Wells Fargo is seeking a Senior Administrative Assistant to join its Commercial Banking Division. The role provides advanced administrative support and uses leadership abilities to promote operational efficiency. It involves handling complex tasks, maintaining close attention to detail, and managing multiple priorities in a fast-paced environment. The position requires onsite presence on a hybrid schedule in Indianapolis, Indiana. Relocation assistance is unavailable, and the position is not eligible for visa sponsorship. The employee will provide administrative support to senior leaders and serve as a subject matter expert on administrative processes and best practices. The role also includes guiding and mentoring less experienced Administrative Assistants, coordinating complex schedules and travel, preparing reports, managing expense accounts, organizing information, and supporting consistent administrative workflows and company standards. Employees are accountable for following applicable Wells Fargo policies and procedures and fulfilling risk and compliance obligations, including monitoring, escalation, remediation, and sound risk decisions.

Requirements

At least 2 years of administrative support experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.

Nice To Haves

Background in banking, financial services, or administrative services.
Previous new-hire onboarding experience.
Advanced skill level in Microsoft Office, including Outlook, Excel, Word, PowerPoint, MS Teams, SharePoint, and Copilot.
Experience supporting remote teams across various time zones.
Proficiency in SAP Concur for travel, expense reporting, calendar management, event coordination, and invoice management.
Proactive approach to learning new systems and processes.
Strong organization, multitasking, and prioritization skills.
Strong interpersonal, verbal, and written communication skills for executive interactions.
Ability to work independently as a self-starter.
Ability to provide best-in-class administrative support services.

Responsibilities

Provide guidance and mentorship to less experienced Administrative Assistants.
Serve as a subject matter expert on administrative processes and best practices.
Manage complex calendars, coordinate travel arrangements, and schedule meetings for senior leaders.
Prepare moderately complex reports and reconcile expense accounts accurately.
Execute high-level administrative, transactional, and operational tasks professionally.
Compile and organize information for reporting and documentation.
Ensure administrative workflows are executed seamlessly and adhere to company standards.
Respond clearly and confidently to inquiries about policies and procedures.
Manage calls and correspondence professionally, ensuring timely and accurate responses.
Partner with key internal partners to resolve administrative issues.
Provide administrative support to senior leaders across the organization.
Follow applicable company policies and procedures and fulfill risk and compliance obligations, including escalating and remediating issues.