COMMERCIAL BANKING ASSISTANT

Hawthorn Bank•Cameron, MO

About The Position

The Commercial Banking Assistant provides direct support to commercial bankers by preparing and assembling loan documentation, coordinating customer communications, and performing administrative duties. The position requires accuracy, attention to detail, strong organizational skills, and regular interaction with commercial bankers, credit analysts, loan operations, retail staff, and customers. Work is performed within standard operating policies and procedures, with independent judgment and discretion required for assigned tasks. The role also provides customer service, processes routine banking and loan requests, maintains and organizes loan records, and supports compliance with banking regulations, policies, and procedures. The position has no supervisory responsibilities. It may require work outside standard business hours to meet deadlines or attend meetings, and occasional job-related travel.

Requirements

High school diploma or equivalent.
At least two to three years of experience in loan operations or commercial loan support.
Ability to read and interpret technical documents and procedure manuals.
Ability to write clear, routine reports and business correspondence.
Ability to communicate with internal and external customers in one-on-one and group settings.
Ability to perform basic mathematical operations and calculate rates, ratios, and percentages.
Ability to follow instructions and solve problems using established processes and procedures.
Proficiency with Microsoft Office, including Word, Excel, and Outlook.
Ability to operate standard office and bank equipment, including scanners and document indexing systems.
Strong data entry and organizational skills; advanced PC knowledge.
Valid driver’s license.
Notary Public certification, or willingness to obtain it.

Nice To Haves

Additional banking-related training.

Responsibilities

Research, prepare, and assemble commercial loan files using internal systems and approved external resources; proofread documentation for accuracy and completeness.
Coordinate and prepare commercial loan extensions, gather required file materials, and forward them to centralized loan processing; review and distribute executed documents as needed.
Assist commercial bankers with loan closings, including document preparation, correspondence, and customer follow-up.
Review title commitments, obtain flood determinations, conduct UCC searches, and analyze entity documents to confirm ownership and signing authority.
Scan and index loan documents into the bank’s cold storage system using proper naming conventions and organization.
Provide in-person and phone customer service, greet and assist visitors, answer inquiries, direct questions appropriately, and notarize customer documents as requested.
Perform administrative duties, including filing, distributing mail, and supporting commercial bankers.
Process customer wire and telephone transfer requests in accordance with policy; process loan payments, draw requests, and advances.
Receive and track financial statements, enter required data into loan tracking spreadsheets, and follow up with commercial bankers on outstanding items.
Prepare and process payoff letters, demand letters, and legal descriptions.
Coordinate with commercial bankers on document execution and lien releases.
Handle routine transactions and inquiries using independent judgment; address customer concerns professionally and resolve or escalate them appropriately.
Comply with banking regulations, policies, and procedures.
Maintain professional development through job-related seminars, conferences, and training.
Represent the bank at community events and participate in assigned outreach activities.
Review and share technical updates and process changes with teammates as needed.