Senior Administrative Assistant

Marriott•San Diego, CA

22h

About The Position

This role involves entering and retrieving information from computer databases, updating records, and responding to inquiries. Responsibilities include transmitting information, operating standard office equipment, preparing documents using various software, handling mail, and maintaining filing systems. The position also requires compiling, sorting, and filing records of office activities and business transactions. A key aspect is entering and locating work-related information using computers and point-of-sale systems. The role also emphasizes adherence to company policies, maintaining a professional appearance and demeanor, protecting company assets, and providing excellent guest service according to company standards. This includes anticipating guest needs, assisting individuals with disabilities, and expressing genuine appreciation. Effective communication, both written and verbal, is crucial, as is maintaining positive working relationships and supporting team goals. Physical requirements include moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds without assistance. Additional reasonable job duties may be requested by supervisors.

Requirements

Proficiency in using a keyboard, mouse, or trackball for data entry and retrieval.
Ability to operate standard office equipment.
Experience with word processing, spreadsheet, database, or presentation software.
Skills in handling incoming and outgoing mail.
Ability to create and maintain filing and organization systems.
Capability to compile, copy, sort, and file records.
Familiarity with computers and/or point of sale systems for data entry and retrieval.
Adherence to company policies and procedures.
Professional appearance and demeanor.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Skills in welcoming and acknowledging guests according to company standards.
Ability to anticipate and address guest needs.
Ability to assist individuals with disabilities.
Clear and professional communication skills (verbal and written).
Ability to develop and maintain positive working relationships.
Ability to support team goals.
Ability to listen and respond appropriately to employee concerns.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
Transmit information or documents using a computer, mail, or facsimile machine.
Operate standard office equipment other than computers.
Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
Enter and locate work-related information using computers and/or point of sale systems.
Follow all company policies and procedures.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information, and protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Prepare and review written documents accurately and completely.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Listen and respond appropriately to the concerns of other employees.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.