Senior Admin Assistant

Marriott Vacations Worldwide•Hilton Head Island, SC

About The Position

The Senior Admin Assistant performs administrative and office-support duties while providing professional, timely service to guests and coworkers. The role maintains confidential information, protects guest and coworker privacy, follows company and department procedures, and maintains a clean and professional appearance. Duties include handling telephone calls, preparing and proofreading documents, maintaining electronic and paper filing systems, using office software and equipment, and supporting effective communication and teamwork. The position also requires reporting work-related accidents and following safety and security procedures.

Responsibilities

Maintain the confidentiality of proprietary materials and information and protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures, including safety and security procedures.
Maintain a clean, hygienic, and professional uniform, nametag, and personal appearance in accordance with company policies.
Perform other reasonable job duties as requested by supervisors.
Address guest service needs professionally, positively, and promptly; respond to questions, concerns, and requests using applicable service processes.
Welcome and acknowledge guests, anticipate their needs, thank them, and provide a friendly farewell.
Assist coworkers to ensure proper coverage and prompt guest service.
Answer and transfer telephone calls using appropriate etiquette, and take and relay messages.
Speak clearly and professionally with guests and coworkers and communicate efficiently to exchange information.
Prepare and review written documents, proofreading and editing them for accuracy and completeness.
Support coworkers, maintain productive working relationships, assist others, and handle sensitive issues with tact, respect, diplomacy, and confidentiality.
Use computers and/or point-of-sale systems to enter and locate work-related information.
Create and maintain computer and paper-based filing and organization systems for records, reports, and documents.
Transmit information or documents using computers, mail, or fax.
Enter and retrieve information in computer databases and software to update records, files, and reservations.
Prepare letters, memos, and other documents using email, word-processing, spreadsheet, database, or presentation software.
Operate standard office equipment, including telephones, voicemail, fax machines, photocopiers, calculators, and electronic peripherals.
Report work-related accidents and injuries to a manager or supervisor immediately.