Senior ACH Operations Manager (Flexible Location w/in Florida)

Seacoast Bank•Gainesville, FL

110d

About The Position

The Senior ACH Operations Manager provides hands-on leadership for the Bank’s day-to-day ACH Operations function. The role is accountable for accurate and timely processing, effective exception and return management, strong operational controls, regulatory compliance, team performance, and issue resolution. The Manager also supports readiness for RTP, FedNow, and other emerging payment capabilities as the Bank expands its payments infrastructure. The position may be located at any Seacoast Bank location within Florida. Associates are expected to adhere to applicable legal, ethical, regulatory, and Bank risk-mitigation requirements, including completing required annual training and effectively executing their role responsibilities.

Requirements

At least 5 years of ACH Operations, Payments Operations, Banking Operations, or related financial services experience.
At least 3 years of experience leading teams, supervisors, or operational functions.
Strong working knowledge of ACH processing, exceptions, returns, settlement, balancing, reconciliation, and operational controls.
Working knowledge of NACHA Operating Rules and ACH-related compliance requirements.
Demonstrated ability to manage daily operational execution, resolve complex issues, strengthen controls, and improve processes.
Strong communication, analytical, problem-solving, and cross-functional partnership skills.
Ability to manage competing priorities, make sound operational decisions, and escalate issues appropriately.
Adherence to applicable legal, ethical, regulatory, and Bank risk-mitigation requirements, including completion of required annual training.

Nice To Haves

AAP certification, or willingness to obtain certification within an agreed period after hire.
Experience with payment system implementations, conversions, testing, automation, or operational readiness.
Exposure to RTP, FedNow, Real Time Payments, or other faster payment capabilities.

Responsibilities

Lead daily ACH Operations, including work distribution, processing oversight, exception management, returns, settlement, balancing, reconciliation, and issue resolution.
Establish operating routines, service standards, escalation protocols, quality expectations, and performance measures.
Serve as the primary operational escalation point for complex ACH matters and coordinate timely resolution across internal partners and payment providers.
Ensure compliance with NACHA Operating Rules, applicable regulations, internal policies, and established operational controls.
Maintain current procedures and control documentation, audit readiness, issue remediation, and risk-assessment support.
Use reporting to monitor volumes, exceptions, service levels, processing accuracy, reconciliation status, operational risk indicators, and staffing needs.
Identify and lead opportunities to reduce manual work, strengthen controls, improve consistency, and increase scalability.
Partner with Treasury Management, Fraud Operations, Compliance, Risk Management, Accounting, Technology, and vendors on ACH-related initiatives and issues.
Provide leadership, coaching, cross-training, and development for the ACH Operations Team while maintaining appropriate coverage for critical functions.
Support operational planning, testing, procedures, controls, and implementation readiness for RTP, FedNow, and other new payment capabilities.