Senior Account Supervisor- Marketing Communications

TruePoint Communications•Dallas, TX

7d•Hybrid

About The Position

TruePoint Communications is seeking a Senior Account Supervisor for its Marketing Communications team. This strategic, collaborative role leads day-to-day marketing communications across multiple client accounts and manages the development and execution of integrated deliverables for B2C and B2B clients. The position partners with account service, creative, digital, content, and strategy teams to deliver high-quality work that supports client results. The role balances client relationship management, strategic counsel, marketing execution, and team coordination. The Senior Account Supervisor manages account programs, budgets, projects, and teams; guides traditional media relations and integration of digital and social strategies; and supports account growth and new business development. The position also contributes to operational leadership through budget and billing oversight, resource planning, utilization tracking, and workflow improvement. The position is based in Dallas, Texas, with a hybrid schedule of three remote days and two in-office days per week. TruePoint describes itself as a seven-time Inc. 5000 fastest-growing company and a four-time Top 100 PR agency in the USA. It emphasizes innovation, collaboration, growth, and a diverse and inclusive workplace. Offers are conditioned on legal authorization to work in the United States, and candidates are subject to a background screening.

Requirements

Bachelor’s degree required.
10+ years of communications or agency experience required.
Strong strategic thinking and sound decision-making skills, including the ability to manage complex client situations.
Experience managing multiple client accounts, budgets, programs, and teams simultaneously.
Excellent client service, communication, presentation, and interpersonal skills.
Strong writing and editing skills, including the ability to provide strategic direction and constructive feedback.
Demonstrated media relations experience, including strategy development, relationship management, and successful placements.
Experience integrating digital and social media into communications and public relations campaigns.
Ability to work independently, manage competing priorities, and thrive in a fast-paced environment.
Strong organizational skills and attention to detail, with experience overseeing complex programs and deliverables.
Leadership experience motivating, mentoring, and developing employees and teams.
Ability to manage up, escalate concerns appropriately, and recommend solutions effectively.
Legal authorization to work in the United States; offers are conditioned on this authorization.
Ability to undergo a background screening as part of the application process.

Responsibilities

Lead day-to-day management of multiple client accounts, including quality execution, communications, timelines, and budgets.
Develop and execute integrated marketing communications and public relations programs that meet or exceed client goals and business objectives.
Provide strategic counsel, proactive recommendations, and problem-solving as a trusted client contact.
Build and maintain long-term client relationships based on responsiveness, trust, and measurable value.
Manage challenging client conversations, changing priorities, scope adjustments, and expectations.
Lead client meetings, presentations, and strategic discussions, including with senior-level stakeholders.
Own account-level strategy execution and identify risks, opportunities, and needed course corrections.
Write and edit messaging, client communications, presentations, and strategic materials.
Lead traditional media relations programs and support digital and social media integration into broader campaigns.
Build relationships with media contacts, influencers, and third-party partners; identify and secure opportunities for clients.
Plan and execute media events, campaign launches, and strategic communications initiatives.
Introduce clients to agency capabilities and identify opportunities to grow accounts and services.
Manage account budgets, forecasting, billing coordination, profitability, and financial variances.
Supervise direct reports and lead cross-functional account teams across multiple workstreams.
Set priorities, allocate resources, and hold team members accountable for work quality, responsiveness, and results.
Mentor, coach, and provide feedback and development opportunities to employees.
Delegate work while balancing business priorities, utilization goals, and employee development.
Provide project guidance and resolve issues across teams.
Foster a collaborative, accountable, solutions-oriented team culture.
Identify operational efficiencies, workflow improvements, and scalable processes.
Partner with Operations, HR, Creative, Digital Media, and leadership teams to align and execute work across accounts.
Support onboarding, hiring, employee retention, training, and continuous learning within the marketing communications team.
Pursue professional development and stay current with industry trends and communications best practices.
Participate in new business development, including research, planning, and proposal support.
Review and maintain client budgets, expense tracking, reconciliations, and billing coordination monthly.
Monitor monthly timesheets, utilization, and project pacing across assigned accounts and teams.
Facilitate purchase order processes and initiate and track vendor billing accurately.
Enter time consistently and accurately each day.
Represent account and team perspectives in cross-functional or leadership discussions when appropriate.
Manage internal teams and external client relationships to support alignment, accountability, and successful outcomes.