Senior Account Supervisor- Marketing Communications

TruePoint Communications•Dallas, TX

6d•Hybrid

About The Position

TruePoint Communications is hiring a Senior Account Supervisor for its marketing communications team. This strategic, collaborative role leads day-to-day marketing communications across multiple B2C and B2B client accounts, managing the development and execution of integrated marketing deliverables. The position partners with account service, creative, digital, content, strategy, and other internal teams to deliver high-quality work that supports client goals and business results. The Senior Account Supervisor balances client relationship management, strategic counsel, marketing execution, and team coordination. The role oversees account delivery, communications programs, media relations, budgets, timelines, and cross-functional workflows, while mentoring direct reports and supporting team development. The ideal candidate has agency experience, strong marketing acumen, and is organized, solutions-oriented, and able to manage multiple priorities while maintaining alignment and accountability. The position is based in Dallas, Texas, with a hybrid schedule of three days remote and two days in the office. It is full-time.

Requirements

Bachelor’s degree required.
10+ years of communications or agency experience required.
Strong strategic thinking and ability to make sound decisions and manage complex client situations.
Experience managing multiple client accounts, budgets, programs, and teams simultaneously.
Excellent client service, communication, presentation, and interpersonal skills.
Strong writing and editing skills, including the ability to provide clear strategic direction and constructive feedback.
Media relations experience, including strategy development, relationship management, and successful placements.
Experience integrating digital and social media into communications and public relations campaigns.
Ability to work independently, manage competing priorities, and thrive in a fast-paced environment.
Strong organizational skills and attention to detail, with experience overseeing complex programs and deliverables.
Leadership experience motivating, mentoring, and developing employees and teams.
Ability to proactively manage up, escalate concerns appropriately, and recommend solutions effectively.
Legal authorization to work in the United States; offers are conditioned upon this authorization.
Candidates are subject to a background screening as part of the application process.

Responsibilities

Lead day-to-day management of multiple client accounts, ensuring quality execution, strong communication, adherence to timelines, and budget management.
Develop and execute integrated marketing communications and public relations programs that achieve or exceed client goals and business objectives.
Provide strategic counsel, proactive recommendations, and thoughtful problem solving as a trusted client contact.
Build and maintain strong, long-term client relationships based on responsiveness, trust, and measurable value.
Manage challenging client conversations, shifting priorities, scope adjustments, and expectation-setting professionally.
Lead meetings, presentations, and strategic discussions with senior-level client stakeholders.
Own account-level strategy execution and proactively identify risks, opportunities, and course corrections.
Write and edit messaging, client communications, presentations, and strategic materials.
Lead traditional media relations programs and support the integration of digital and social media strategies into broader campaigns.
Build relationships with media contacts, influencers, and third-party partners, and secure meaningful opportunities for clients.
Plan and execute media events, campaign launches, and strategic communications initiatives.
Introduce clients to agency capabilities and identify opportunities to grow existing accounts and services.
Manage account budgets, forecasting, billing coordination, and profitability; identify and address financial variances.
Supervise account-level direct reports and lead cross-functional account teams across multiple workstreams.
Set priorities, allocate resources, and hold team members accountable for quality work, responsiveness, and results.
Mentor, coach, and provide feedback and development opportunities to support employee growth and performance.
Delegate work while balancing business priorities, utilization goals, and employee development.
Provide project guidance, clarification, and issue resolution across teams.
Foster a collaborative, accountable, solutions-oriented team culture aligned with agency standards and best practices.
Identify operational efficiencies, workflow improvements, and scalable processes to improve productivity and service delivery.
Partner with Operations, HR, Creative, Digital Media, and leadership teams to align and execute work across accounts.
Support onboarding, hiring, employee retention, training, and continuous learning initiatives within the marketing communications team.
Support professional development, leadership growth, and awareness of industry trends and communications best practices.
Participate in new business development, including research, planning, and proposal support.
Review and maintain monthly client budgets, expense tracking, reconciliations, and billing coordination.
Monitor monthly timesheets, utilization, and project pacing across assigned accounts and teams.
Facilitate purchase order processes and accurately initiate and track vendor billing.
Track and enter time consistently and accurately on a day-to-day basis.
Represent account and team perspectives in cross-functional or leadership discussions when appropriate.
Manage internal teams and external client relationships to support alignment, accountability, and successful outcomes.