Senior Account Supervisor

J/PR•San Diego, CA

9d•$88,000 - $92,000•Hybrid

About The Position

J/PR is hiring a Senior Account Supervisor to lead strategy, media relations, account oversight, client service, and team development for luxury travel, hospitality, and lifestyle clients. The role includes developing strategic campaigns and thought leadership, securing high-profile media placements, overseeing account workflows and KPIs, supporting client goals, and helping manage account profitability and growth on smaller accounts. The Senior Account Supervisor also manages and mentors direct reports, conducts check-ins and annual reviews, develops agency practices, delivers educational workshops, and contributes to culture initiatives and new business efforts. The role involves travel for client needs and a hybrid office schedule of two to three days in the office.

Requirements

College degree or comparable experience.
At least 7 years of agency public relations experience in hospitality, culinary, travel, tourism, restaurants, and/or consumer lifestyle.
Stellar client and media references.
Strong, proven relationships with local, regional, and national media contacts.
Strong, effective, proven management skills.
Ability to travel for client needs and a valid passport for international travel.
Advanced proficiency in Microsoft Excel, Word, PowerPoint, and Adobe Suite.
Excellent verbal and written communication skills.
Excellent interpersonal and organizational skills.
Ability to identify and resolve problems promptly.
High-energy, positive self-starter willing to go above and beyond in a dynamic organization.
Creative problem-solving and decision-making ability, with a proven track record of delivering results.
Ability to handle time-sensitive projects, prioritize multiple objectives, work independently, and drive projects to completion with minimal guidance and strong attention to detail.
Ability to think strategically and act tactically.

Responsibilities

Take a larger role in account planning and strategy, seeking leadership support when needed to affect client financial goals and initiatives.
Implement strategy and evaluate KPI performance.
Monitor team time through Harvest and coordinate changes with leadership to support team and client needs.
Oversee account workflow and ensure exceptional client service delivery.
Act as a trusted client partner and liaise directly with clients while ensuring account team members have appropriate visibility.
Develop and maintain editor, writer, and freelance media relationships through introductions, targeted pitches, and at least two media meetings each month.
Deliver impactful media coverage and serve as a source of media knowledge for account teams.
Coach teammates in media relations and support their development through guidance and journalist meetings.
Lead brand-building media relations activities, including pitching, organizing media visits, in-person meetings, and reviewing and approving media lists.
Contribute niche expertise and leadership to new business ideation and deal closing.
Manage direct reports and account teams, providing guidance, feedback, coaching, and support in person and remotely.
Set development goals with direct reports, conduct check-ins, provide feedback, and perform annual reviews.
Lead teams with increasing trust and less involvement in day-to-day work while maintaining the quality and flow of account work.
Support client retention and account growth.
Implement agency practices and identify skill gaps.
Develop and deliver two educational workshops each year and other learning opportunities as needed.
Seek opportunities to join relevant groups and attend conferences, workshops, and events on behalf of the agency.
Understand and discuss social media capabilities and how social media supports accounts and campaigns.
Perform other tasks, projects, or duties as required.