Senior Account Specialist I
About The Position
Stella-Jones is seeking a Senior Account Specialist I at its Montevallo, Alabama facility. The position manages assigned customer accounts and performs a variety of pre- and post-sales functions to ensure a high level of customer service. It supports large contract accounts, inventory management, customer requirements, reporting, pricing, and coordination with internal teams. The role may require overtime or storm response, as well as travel for customer relations or inventory counts (approximately 15%). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
Requirements
- Associate degree or equivalent, or four or more years of related experience and/or training.
- Five or more years of customer service experience.
- Four or more years of industry knowledge.
- Knowledge of inventory management.
- Advanced proficiency in Microsoft Office Suite.
- Advanced Power BI skills.
- Strong organizational skills, a proactive attitude, and exceptional attention to detail.
- Ability to multitask and work under deadline pressure.
- Ability to work in a team environment and interface interdepartmentally.
- Demonstrated ability to review RFPs and identify business issues.
- Ability to make sound decisions with minimum supervision and delegate effectively.
- Ability to build strong working relationships and demonstrate an excellent customer service record.
- Ability to communicate with customers.
Responsibilities
- Manage contract customer accounts with annual value of $15 million or more.
- Perform advanced inventory management and reviews.
- Manage advanced consignment inventory across 15 or more locations.
- Perform target reviews for customers.
- Understand supported contracts and adhere to their requirements.
- Run and interpret complex analytical reports and reconcile discrepancies.
- Lead customer and internal meetings when necessary.
- Work overtime or participate in storm response when necessary.
- Prepare and understand complex price adjustments proactively.
- Assist with RFQs for assigned contract customers.
- Prioritize incoming emails and tasks to meet deadlines.
- Complete master data requests as needed.
- Anticipate requirements needed to support RSMs and Directors.
- Travel as needed for customer relations or inventory counts; travel is approximately 15%.
- Proactively communicate pertinent information with cross-functional teams and the Supervisor.
- Communicate with customers.
- Assist with special projects as needed.
Benefits
- Comprehensive benefits package with three medical plans to choose from.
- Company-paid dental and vision coverage.
- Company-paid life insurance and Accidental Death & Dismemberment policies.
- Company-paid long-term disability coverage.
- Employee assistance program.
- Competitive compensation.
- Annual bonus program opportunity.
- 401(k) savings plan with company match of 150% on the first 4% deferred.
- Two weeks of paid vacation and nine holidays.
- Career advancement opportunities.
- Ability to purchase company stock.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
