Senior Account Specialist I

Stella Jones•Brierfield, AL

3d•Onsite

About The Position

The Senior Account Specialist I manages assigned customer accounts by handling a variety of pre- and post-sales functions to ensure the highest quality of customer service. The role supports contract customers, including accounts worth $15 million or more annually, and manages advanced consignment inventory across 15 or more locations. The position is based at the company's Montevallo, Alabama facility and requires travel as needed for customer relations or inventory counts, estimated at 15%.

Requirements

Associate degree or equivalent, or four or more years of related experience and/or training.
Five or more years of customer service experience.
Four or more years of industry knowledge.
Knowledge of inventory management.
Advanced proficiency in Microsoft Office Suite.
Advanced Power BI skills.
Strong organizational skills, a proactive attitude, and exceptional attention to detail.
Ability to multitask and work under deadline pressure.
Ability to work in a team environment and interface interdepartmentally.
Demonstrated ability to review RFPs and identify business issues.
Ability to make sound decisions with minimal supervision and delegate effectively.
Ability to build strong working relationships and an excellent customer service record.

Responsibilities

Manage contract customer accounts worth $15 million or more annually.
Perform advanced inventory management and review.
Manage advanced consignment inventory across 15 or more locations.
Perform target reviews for customers.
Understand supported contracts and adhere to their requirements.
Run and interpret complex analytical reports and reconcile discrepancies.
Lead customer and internal meetings when necessary.
Work overtime and participate in storm response when necessary.
Proactively prepare and understand complex price adjustments.
Assist with RFQs for assigned contract customers.
Prioritize incoming emails and tasks to meet deadlines.
Complete Master Data requests as needed.
Anticipate requirements needed to support RSMs and Directors.
Travel as needed for customer relations or inventory counts, approximately 15%.
Proactively communicate pertinent information with cross-functional teams and the Supervisor as required.
Communicate with customers.
Assist with special projects as needed.