Senior Account Sales Representative (Bilingual Spanish)

Charter Communications • Smyrna, GA

1d

About The Position

Acquire new residential customers for Spectrum connectivity services in assigned non-bulk multi-dwelling unit (MDU) properties with 50 or more doors. Use a consultative, door-to-door sales approach to identify customer needs, meet sales performance targets, and generate incremental revenue from existing customers by adding Spectrum services. The role offers a competitive base salary and incentives, with top performers able to earn total compensation of over $100,000 a year. Employees also receive free and discounted Spectrum services, including internet, TV, and mobile.

The work is primarily outdoors, with approximately 80% of time spent walking door-to-door in various weather conditions. Hours vary and may include evenings, weekends, split days off, and holidays. The role requires lifting up to 20 pounds.

Requirements

• High school diploma or equivalent work experience.
• At least 1 year of experience in sales or customer service.
• Valid driver's license and a satisfactory driving record that meets company standards.
• Ability to spend approximately 80% of working time outdoors walking door-to-door and lift up to 20 pounds.
• Ability to work variable hours, including evenings, weekends, split days off, and holidays.

Nice To Haves

• At least 2 years of sales or relevant work experience.
• Understanding of communications technologies and data networking fundamentals.
• Knowledge of cable or telecommunications services.
• Experience educating consumers about products and services.
• Demonstrated success in sales, prospecting, or cold calling.
• Bilingual Spanish.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Meet or exceed monthly sales performance targets and penetration goals within the assigned MDU portfolio.
• Conduct door-to-door outreach in non-bulk MDU properties with 50 or more doors to acquire new residential customers.
• Generate incremental revenue from existing customers by selling additional Spectrum services within assigned properties.
• Respond to customer problems and complaints according to company policy, use appropriate tools and resources, and follow through to satisfactory resolution.
• Monitor competitors’ activities, pricing, and offers throughout the assigned territory and inform the supervisor or manager of changes in competitive programs or marketing direction.
• Attend and contribute to sales meetings and training programs, applying learning and feedback to improve sales results.
• Complete sales documentation, including dispositions, sales orders, and sales reporting, accurately and within required timeframes and quality-control guidelines.
• Collect and account for funds and provide receipts according to company policy and guidelines.

Benefits

• Competitive base salary and incentives, with top performers able to earn total compensation of over $100,000 a year.
• Free and discounted Spectrum services, including internet, TV, and mobile.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED