Senior Account Manager - USA

GoGlobal

2d•Remote

About The Position

As a Senior Account Manager – USA, you will be responsible for managing and growing a portfolio of strategic multinational clients across both Business Corporate Services (BCS) and Employer of Record (EOR) solutions. You will serve as a trusted advisor to senior client stakeholders, ensuring exceptional client experience while driving retention, renewals, commercial growth, and long-term partnerships. In addition to managing complex global accounts, you will proactively identify opportunities to expand GoGlobal's service offerings, collaborate with cross-functional teams, and support business development initiatives. This is a highly client-facing role requiring strong commercial acumen, consultative relationship management, and expertise in global workforce and corporate services.

Requirements

Experience in Account Management, Customer Success, Client Services, or Business Development within a B2B environment.
Hands-on experience managing both Business Corporate Services (BCS) and Employer of Record (EOR) client portfolios preffered.
Strong understanding of global employment solutions, including EOR, global payroll, accounting, tax, entity management, and corporate compliance services.
Proven experience managing enterprise or multinational client accounts across multiple countries.
Demonstrated success in client retention, renewals, upselling, cross-selling, and commercial account growth.
Strong commercial mindset with experience managing pricing discussions, scope changes, and revenue expansion.
Excellent client-facing, presentation, negotiation, and stakeholder management skills, with experience engaging senior executives.
Ability to manage multiple complex accounts while working collaboratively across global teams.
Excellent verbal and written English communication skills.
Experience within a global Business Process Outsourcing (BPO), Employer of Record (EOR), Professional Employer Organization (PEO), Global Payroll, HR Services, or Business Corporate Services organization.
Experience supporting multinational organizations with international expansion.
Knowledge of US employment practices and international workforce solutions.
Experience participating in business development activities, including client meetings, networking events, and supporting go-to-market initiatives.
Experience working in a fast-paced, global, matrix organization.

Responsibilities

Serve as the primary account owner for a portfolio of strategic US-based multinational clients across both BCS and EOR services.
Develop trusted relationships with executive and senior client stakeholders by providing consultative guidance on global expansion, entity management, employment solutions, and compliance.
Drive client retention, contract renewals, upselling, cross-selling, and gross margin optimization.
Lead Quarterly Business Reviews (QBRs) to identify business needs, growth opportunities, and strategic initiatives.
Maintain a deep understanding of each client's business model, operating structure, countries in scope, future expansion plans, and organizational priorities.
Own commercial performance across assigned accounts, including revenue growth, pricing discussions, contract amendments, and scope expansion.
Identify opportunities to introduce additional GoGlobal solutions across existing client portfolios.
Support business development initiatives by participating in client meetings, networking events, and go-to-market activities alongside Sales teams.
Work collaboratively with Sales to ensure smooth client handovers and continued account growth after implementation.
Maintain accurate account information within CRM systems, including services in scope, renewals, onboarding status, commercial opportunities, and account plans.
Act as the senior escalation point for complex operational or commercial issues involving multinational clients.
Balance client advocacy with GoGlobal's commercial objectives, operational capabilities, and compliance requirements.
Ensure proactive risk identification and timely resolution of client issues.
Partner closely with Operations, Payroll, Accounting, Tax, Legal, Compliance, Finance, and Customer Success teams to deliver seamless client experiences.
Provide strategic guidance to internal teams regarding client priorities and business objectives.
Mentor junior Account Managers and contribute to knowledge sharing and continuous improvement initiatives.
Support process improvements that strengthen GoGlobal's client service delivery and commercial success.