Technical Account Manager | USA

Cast AI

10d • Remote

About The Position

As a Technical Account Manager, you will be the technical leader and trusted advisor for your assigned accounts, independently managing complexity across enterprise Kubernetes environments and building the deep, long-term relationships that drive real outcomes. This is a high-impact role at a fast-growing company where your work will be visible from day one.

Our customer-obsessed technical account management team is dedicated to delivering world-class assistance to our clients. They are the bridge between our customers and the wider Cast AI organization, representing the customer's voice to Cast AI and the voice of Cast AI to the customer. The team ensures that our customers are successful in their use of our platform.

Requirements

• Minimum of 2-3 years hands-on experience working with Kubernetes
• Minimum of 2 years of professional experience in cloud computing, focusing on major platforms like AWS, Azure, or GCP
• Strong problem-solving skills and technical acumen. It would help you navigate complex technical environments and develop solutions that align with client needs
• Excellent communication skills, both written and verbal. You must be able to articulate technical concepts clearly and understandably to various audiences, including those who may need a technical background
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field. Foundational knowledge is crucial for understanding the complex technical aspects of our product

Nice To Haves

• CKAD and/or CKA certification(s) is an immense advantage

Responsibilities

• Technical Leadership - Be the trusted technical advisor and first point of escalation for your customers, orchestrating resources to drive customer delight
• Customer Onboarding - Lead technical onboarding, ensuring all clusters are connected to Cast AI within 90 days, working closely with DevOps engineers and SREs
• Renewals & Growth - Drive renewals and account expansion in partnership with Account Managers through continuous, proactive value delivery
• FinOps Business Reviews - Lead monthly and quarterly business reviews (remote and in-person), showcasing cost savings, automation wins, and new product capabilities

Benefits

• 401(k) retirement plan 100% company match on employee contributions up to 6% of pay (available after 3 months of employment)
• Access UnitedHealthcare plans including medical, dental, and vision coverage
• Equity options
• Learning budget for your professional and personal growth
• Team-building budget and company events to connect with your colleagues
• Equipment budget to ensure you have everything you need

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level