Senior Account Manager - HYBRID

Culligan Quench•Grapevine, TX

10d•Hybrid

About The Position

Culligan Quench is seeking a Senior Customer Care Account Manager local to either King of Prussia, Pennsylvania, or Grapevine, Texas. This full-time, salaried role is responsible for the satisfaction, loyalty, and retention of Quench’s largest customers. The Senior Account Manager handles customer questions and escalated concerns and works with company leadership and sales partners on broad-scale solutions when needed. The role supports customers and the Sales Team with contracts, account updates, billing inquiries, and service requests or issues. The Account Manager analyzes information to resolve complex customer issues, leads customer meetings, works independently on requests and escalations, and collaborates with cross-functional teams. The position also supports customer growth opportunities with sales teams and is accountable for meeting position-specific KPIs. The position follows a hybrid work model, with remote work one to two days per week and in-office work three to four days per week. The base salary is $50,000 annually. Career progression opportunities are offered.

Requirements

Proven account management experience supporting customers and a sales team.
Strong analytical skills and ability to solve complex customer issues.
Ability to work independently and follow procedures and policies.
Detail-oriented, with the ability to multitask in a fast-moving environment serving numerous customers each day.
Strong communication skills with internal cross-functional teams and external customers.
Experience delivering client-focused solutions based on customer needs.
Ability to collaborate and use influence cross-functionally.
Experience with KPIs and reporting.
Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
Excellent verbal and written communication skills.

Nice To Haves

Experience with Salesforce.com.
Bachelor’s degree preferred.

Responsibilities

Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service requests or issues.
Run reports and gather information to solve complex customer issues.
Work with cross-functional teams and communicate with customers and internal partners.
Lead customer meetings to gather and communicate information.
Independently resolve customer requests and escalations.
Ensure timely and successful delivery of solutions according to customer needs and objectives.
Support growth opportunities with sales teams to improve monthly customer revenue.
Meet or exceed position-specific key performance indicators and metrics.
Accept feedback and corrective actions from management.
Maintain regular and reliable attendance.
Follow documented processes and department policies when providing customer support.