Senior Account Manager - HYBRID
About The Position
Culligan Quench is seeking a Senior Customer Care Account Manager to support its largest customers and help ensure their satisfaction, loyalty, and retention. The role handles customer questions and escalated concerns, and partners with Quench leadership and sales teams on broader solutions when needed. It supports customer and sales requests involving contracts, account updates, billing, and service issues; uses reporting and analysis to resolve complex customer problems; and helps ensure solutions are delivered successfully according to customer needs and objectives. The position is full-time and salaried, with a base salary of $50,000 per year. It is hybrid and based locally in King of Prussia, Pennsylvania, or Grapevine, Texas, with remote work one to two days per week and office work three to four days per week.
Requirements
- Proven account management experience supporting customers and a sales team.
- Strong analytical skills and ability to solve complex customer issues.
- Ability to work independently and follow procedures and policies.
- Detail-oriented, with the ability to multitask in a fast-moving environment serving numerous customers each day.
- Strong communication skills and ability to work with internal cross-functional teams and external customers.
- Experience delivering client-focused solutions based on customer needs.
- Ability to collaborate and use influence cross-functionally.
- Experience with KPIs and reporting.
- Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
- Excellent verbal and written communication skills.
Nice To Haves
- Experience with Salesforce.com.
- Bachelor's degree preferred.
Responsibilities
- Support sales team and customer requests related to contracts, account updates, billing inquiries, and service requests or issues.
- Run reports and gather information to analyze and solve complex customer issues.
- Work with cross-functional teams and communicate effectively with internal partners and external customers.
- Lead customer meetings to gather and communicate information.
- Independently resolve customer requests and escalations.
- Ensure timely and successful delivery of solutions according to customer needs and objectives.
- Support sales growth opportunities to improve monthly customer revenue.
- Meet or exceed position-specific key performance indicators and metrics.
- Accept feedback and take corrective actions from management.
- Maintain regular and reliable attendance.
- Follow documented processes and department policies when providing customer support.
Benefits
- Medical, dental, and vision coverage starting on day one.
- 401(k) match of 50% up to 6%.
- Paid time off.
- Career progression opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
