Senior Account Manager

Circle Logistics•Naperville, IL

48d

About The Position

Circle Logistics is seeking a proven Senior Account Manager to join their team. This role involves representing Circle Logistics, managing and promoting services to new customers, building and managing a book of business, and providing outstanding customer service. The Senior Account Manager will be the owner of their own portfolio within a team environment, bringing solutions to established and prospective customers and nurturing these relationships into long-term partnerships. The role requires handling high call volumes in a fast-paced, high-energy environment, perfect for someone who thrives under pressure and loves competition.

Requirements

High School diploma, GED, or equivalent experience required.
3-5 years of experience in a brokerage/logistics environment required.
Experience with and/or ability to learn a variety of TMS/CRM platforms.
Proven track record of success as an Account Manager.
Ability to thrive in a fast-paced working environment and multitask.
Strong attention to detail and organized.
Ability to maintain a positive attitude.
Excellent problem-solving, time management skills, including the ability to affect, interpret, and implement management policies and/or operating practices.
Maturity and experience to effectively negotiate with carriers and customers.
Strong work ethic and dependability.
Ability to work a flexible schedule, including nights, weekends, and holidays as business needs dictate.

Responsibilities

Generate and identify new sales opportunities through research, analysis, and discovery.
Maintain and grow existing accounts by managing customers day to day requirements.
Build and expand your book of business with carriers while maintaining a strong relationship.
Operate with autonomy and independent decision-making making managing accounts daily.
Provide and negotiate freight rates with carriers.
Manage your daily shipments to ensure timely pick-up and delivery.
Actively procure new carriers based on volume and lane density.
Properly qualify carriers booked to prevent any service failures.
Take responsibility for critical loads/critical customers.
Analyze customers’ needs and offer personalized solutions.
Match customer demand with quotes for their freight-related inquiries.
Build strategies that will result in increased sales and stronger partnerships.
Solve complex problems and be the main contact for all your accounts’ communications.
Organize and manage your daily shipments to ensure our "No Fail" policy.
Collaborate with your team on pricing strategy and account implementation plans.
Review sales activities and prospective customers with management.