Senior Account Manager

EVERSANA INTOUCH

About The Position

As a Sr Account Manager you will lead the tactical execution of integrated and digital marketing plans while maintaining a strong understanding of the agency/client relationship. You will be responsible for developing and incorporating strategic planning skills within the broader scope of account management. As the primary contact for clients and/or agency partners, you will oversee the development of campaigns and project plans, providing day-to-day support on broader strategic efforts in collaboration with the Account Director. You will be accountable for identifying and meeting client needs while aligning with internal processes to ensure the successful initiation, management, and execution of all initiatives. This will include leading client presentations, facilitating internal project meetings, and actively contributing as part of a highly engaged and large account team.

Requirements

Strong and applied experience in marketing and advertising, with expertise in digital and print execution; understands marketing and digital strategy as well as media and technology
Strong client relations skills with proven customer satisfaction
Proven ability to manage projects to successful and collaborative completion
Written Project Briefs aligned with client assignments/expectations
Able to co-author Creative Briefs and activate internal teams against projects
Experienced with financials/tracking, including estimate reviews, project health, and revenue tracking
Presents confidently, clearly, and effectively
A team player – with strong mentoring skills
Maintains professionalism and etiquette with remote meetings
Constantly curious, asks why
Maintains control and composure when delivering under tight deadlines and pressure
Externally, serves as the client’s point person for small conflict resolution; internally, manages direct conversations with cross-functional team member

Nice To Haves

Bachelor’s and/or master’s degree ideally in communication/marketing, economy, biology/pharmacy and/or other scientific pathway
Approximately 5 to 7 years of related industry experience: client-side brand team, consultative, advertising agency and/or pharmaceutical experience

Responsibilities

Responsible for strategic projects (i.e.Website, ISA) and reporting initiatives (i.e. weekly/monthly dashboards).
Responsible for the finished product/service – from the creation of comprehensive project plans to the process of submissions for regulatory and client reviews.
Track project budgets regularly and work with AS and AD to manage scope.
Exhibit critical thinking skills and an awareness and understanding of client’s business and strategic objectives.
In the absence of a Supervisor or Director, day-to-day contact for clients and/or agency partners.
Prepare client proposal decks and quotations.
Proactively look for business opportunities with existing clients, and prospects.
Mentor or manager for junior team members, ensuring client submissions are executed flawlessly, with implementation of agency best practices.
Must adhere to agency policies and required compliance practices.