Senior Account Manager

We Are Social • New York, NY

19h

About The Position

We Are Social is looking for a Senior Account Manager to join their growing team. This role is responsible for ensuring client satisfaction through flawless execution and confident communication. The ideal candidate will be proactive, not just managing work streams but identifying new client needs and continuously building relationships. A deep knowledge of the social landscape and platforms is expected. The role is energetic, innovative, and forward-thinking, guiding brands by staying ahead of social trends and cultural moments.

Requirements

• 3+ years in an account management role or similar, preferably within an advertising agency, with a specific emphasis on social media content strategy and execution.
• Bachelor's degree in marketing, advertising, communications, or a related field.
• Experience in social media marketing, including an understanding of various social media platforms, trends, and best practices.
• Proven ability to manage multiple projects simultaneously, balancing priorities, resources, and timelines to deliver projects on time and within budget.
• Curiosity about clients’ business and a passion for solving business challenges.
• Highly proficient with Google Suite (Gmail, Doc, Slides, Sheets, Drive, Meet, Chat, Gemini) and Slack.
• Baseline knowledge of A.I. tools and functions.

Nice To Haves

• Traditional agency experience is not required, but it’s a plus.
• Added plus: Knowledge of Asana.

Responsibilities

• Serve as the primary point of contact and build strong relationships with clients, understanding their business goals, processes, and ways of working.
• Act as the internal liaison between the client and the agency's cross-functional teams, ensuring seamless communication and collaboration.
• Collaborate with the agency's creative, design, and production teams to ensure timely development and delivery.
• Conduct and lead regular client meetings, status updates, and progress reports, keeping stakeholders informed on campaign performance, results, and future initiatives.
• Responsible for tracking and managing budgets for assigned accounts with accurate financial reporting and invoicing.
• Prepare and deliver high-impact client presentations and reports, managing all logistics and contributing expert insights to the discussion.
• Move beyond reactive task management by proactively identifying updated client needs and briefing senior team members on new opportunities.
• Manage all reporting about the health of client accounts, including writing scopes, briefs, and translating client requests into actionable work-streams and project timelines for the creative team.
• Provide internal and client teams with meeting recaps and next steps.
• Point of contact for both internal and external teams.
• Consistently leverage Gemini within Google Workspace to analyze and summarize client feedback documents and extract high-level insights.
• Be available to answer ad hoc team or client requests in a timely manner.
• Follow and stay on top of pop-culture and industry trends.

Benefits

• Passport program lets you explore and work from one of our 18 other offices worldwide, including Paris, Singapore, Madrid, Dubai, London and more.
• Celebrate wins and losses.
• Passionate about making a difference (carbon offsets to community kitchens).
• Great snacks.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior