Senior Account Manager

Spectrio•Dallas, TX

22h•Remote

About The Position

As a leading provider of comprehensive digital signage solutions, Spectrio empowers clients to transform their business locations into modern, dynamic destinations for customers and employees. Headquartered in Tampa, Florida, and serving more than 150,000 global client locations across industries including automotive, healthcare, and financial services, Spectrio consistently ranks among the fastest-growing and largest companies in the Tampa Bay area. Spectrio’s digital signage software has received praise for its features and ease of use by reviewers on Capterra and G2, as well as winning multiple awards for creative content, technology, and innovation! The Senior Account Manager is responsible for cultivating and strengthening relationships with key clients, acting as a trusted advisor to drive client satisfaction, account growth, and long-term success. This role focuses on strategic account planning, revenue generation, and overseeing high-level service delivery to ensure the fulfillment of client needs. The Senior Account Manager will also collaborate closely with internal teams to develop tailored solutions that align with client objectives and maximize value.

Requirements

Bachelor’s degree in Business Administration, Marketing, or a related field
5+ years of experience in account management, with a track record of managing high-value or enterprise-level clients
Proven ability to drive revenue growth through upselling, cross-selling, and account expansion
Experience managing complex, multi-stakeholder client relationships
Strong interpersonal and communication skills, with the ability to influence and negotiate with senior-level stakeholders
Ability to manage multiple client accounts and priorities in a fast-paced environment
Experience working across multiple industries or verticals
Experience developing and executing strategic account plans
Proficiency in Salesforce and Google Workspace
Strong analytical skills and attention to detail
Excellent organizational and time-management abilities

Responsibilities

Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts.
Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals.
Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success.
Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement.
Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products.
Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion.
Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve.
Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development.
Ensure timely and successful delivery of solutions that align with client goals and exceed expectations.
Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course.
Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively.
Provide proactive communication, keeping clients informed of updates, new products, and service enhancements.
Develop customized solutions and present new initiatives to help clients achieve their business goals.
Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction.
Analyze client performance metrics to identify trends, opportunities, and areas for improvement.
Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders.
Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery.