Account Manager, Senior

Blue Cross and Blue Shield of Kansas City • Kansas City, MO

1d

About The Position

The Senior Account Manager is a multi-functional role that oversees client satisfaction, engaging with internal and external stakeholders to retain our large complex clients. They work with others on the team to develop and implement account strategies, monitor performance, and identify opportunities as well as focusing on revenue growth and process improvements. The Senior Account Manager manages renewal contracts, processes, and partner plan communications. The senior account manager will manage communications strategy and must have a proven track record of developing and sustaining long term relationships with high impact solutions. They may also assist with the development and implementation of renewal strategy. Job Description Serves as the key contact for thirty National Alliance ASO customers (this represents 40% of the membership in our commercial large group book of business- 168K members), ensuring exceptional service delivery and nurturing long term relationships Independently manages inquiries and strategic resolutions for our Blue Chip and Royal Blue consultants aligned with the National Alliance book of business Monitors account performance through dotR reporting, identifying areas for improvement and developing tailored strategies to meet client needs. Manage complex projects including expectations, timelines, milestones, execution of deliverables. These projects include but are not limited to: new group implementation, new vendor and product implementation, meetings and annual Reviews Executes renewal documents and manages renewal activities/process timely and accurately Manages end-to-end Group Renewals as assigned, including financial negotiations and contract execution. Collaborate with Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services Collaborate with Customer Success Managers to develop and implement service plans customized for each group. Execute strategy set forth by Sales Leadership

Requirements

• Bachelor’s degree business, marketing, communications, or other relevant academic discipline
• 5 years' account management experience in employer health insurance sales/retention including: contract execution, Open Enrollment support, Finalization of underwriting exhibits, Navigating annual performance review data summaries, Pharmacy inquiry support for contract effectiveness review and outcomes, Navigated new group implementations
• 5 years of presentation skills to external facing stakeholders for broker education needs, customer service meetings and finalist opportunities
• 2 years of experience in managing dotR for large ASO customers administered through National Alliance
• Ability to navigate conversations involving negotiation with underwriting and the broker partner on financials related to renewing the business
• Excellent and effective written and verbal communication skills
• Exceptional customer service skills to ensure client satisfaction
• Must possess a State Life/Health Insurance license in both Missouri and Kansas

Responsibilities

• Serves as the key contact for thirty National Alliance ASO customers (this represents 40% of the membership in our commercial large group book of business- 168K members), ensuring exceptional service delivery and nurturing long term relationships
• Independently manages inquiries and strategic resolutions for our Blue Chip and Royal Blue consultants aligned with the National Alliance book of business
• Monitors account performance through dotR reporting, identifying areas for improvement and developing tailored strategies to meet client needs.
• Manage complex projects including expectations, timelines, milestones, execution of deliverables. These projects include but are not limited to: new group implementation, new vendor and product implementation, meetings and annual Reviews
• Executes renewal documents and manages renewal activities/process timely and accurately
• Manages end-to-end Group Renewals as assigned, including financial negotiations and contract execution.
• Collaborate with Customer Success Managers and department leadership to ensure proper onboarding and adoption of Blue KC products and services
• Collaborate with Customer Success Managers to develop and implement service plans customized for each group.
• Execute strategy set forth by Sales Leadership

Benefits

• Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
• Annual incentive bonus plan based on company achievement of goals
• Time away from work including paid holidays, paid time off and volunteer time off
• Professional development courses, mentorship opportunities, and tuition reimbursement program
• Paid parental leave and adoption leave with adoption financial assistance
• Employee discount program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees