Senior Account Manager

Jack Morton Worldwide • Dayton, NJ

6d

About The Position

At Jack Morton, we create and build brand experiences that are head-turning, smile-inducing, and impact-driving. We aim to redefine what experiential marketing can achieve, helping clients unlock the full value of experiences. This requires a team that is bold, curious, and acts as one, building on ideas, pushing boundaries, and supporting each other. In this role, you will do your best work, grow fast, and collaborate across clients, disciplines, and global teams to bring new ideas to life. This is a place where curiosity drives what’s next, boldness raises the bar, and we win together. Ownership is expected, egos are left at the door, and the work reflects the people behind it. We are looking for a Senior Account Manager (Pharma & Trade Shows) to champion high-profile accounts. This role is ideal for someone who excels at guiding programs from concept to delivery, building trusted client relationships, and leading cross-functional teams to create outstanding event experiences. If you enjoy turning strategic vision into flawless execution and mentoring team members, this is your next opportunity.

Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a related field (or equivalent experience).
• 4–7+ years managing complex experiential or trade show programs, ideally within pharmaceutical or healthcare marketing.
• Demonstrated success leading client relationships and delivering measurable results.
• Strong organizational, communication, and problem-solving skills.
• Comfort using Microsoft Office and project management tools.

Nice To Haves

• Experience managing large-scale, multi-location programs.
• Familiarity with digital or hybrid event production.
• Proven success delivering results for pharmaceutical or healthcare clients.
• Previous agency experience with cross-functional team leadership.
• Regulatory understanding supporting pharmaceutical or healthcare clients.

Responsibilities

• Act as the primary liaison for key clients, ensuring their goals are fully understood and met.
• Provide strategic counsel on programs, helping clients translate objectives into impactful experiential solutions.
• Build strong, collaborative relationships that foster trust, loyalty, and long-term account growth.
• Participate in client planning sessions, status meetings, and post-event debriefs to ensure alignment and continuous improvement.
• Manage the end-to-end delivery of trade shows, live events, and hybrid experiences.
• Coordinate with internal teams—Creative, Production, Field Services—and external vendors to ensure every detail is executed seamlessly.
• Keep projects on track by monitoring timelines, budgets, and deliverables.
• Serve as the problem-solving point of contact during live events to address challenges quickly and effectively.
• Oversee program budgets and track financial performance to meet targets.
• Partner with Estimating and Finance teams to ensure accurate quoting, billing, and reconciliation.
• Maintain organized records of client communications, contracts, budgets, and post-event reporting.
• Guide and support Account Managers and Coordinators, sharing best practices and fostering skill growth.
• Promote a culture of collaboration and accountability across teams.
• Assist in onboarding new team members and strengthening the capabilities of the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior