Senior Account Manager

Hub International Insurance•Grand Rapids, MI

22h•Hybrid

About The Position

At HUB International, we are a team of entrepreneurs dedicated to protecting businesses and individuals in our local communities. We help clients evaluate risks and develop tailored solutions. As a global firm, we offer extensive resources in technology and industry expertise while maintaining a local focus, allowing our teams to preserve their unique regional cultures. HUB is a leading global insurance and employee benefits broker, providing a wide range of products and services including property, casualty, risk management, life and health, employee benefits, investment, and wealth management. With over 20,000 employees in over 600 offices across North America, HUB has experienced significant growth, partly due to our industry-leading success in mergers and acquisitions.

Requirements

School Degree, or Equivalent
3-5+ years in a Commercial Lines role on the agency side
Experience working in the middle market with accounts averaging $15k in revenue and above
Intermediate excel skills
Strong communication
P&C License
Willingness to travel, on occasion

Responsibilities

Manages a book of business generally in excess of $500k in revenue, depending on the complexity or number of accounts.
Provide quality customer service to existing accounts with a goal of 93% retention or more.
Collaborate within a team that includes Producers, Sr. Account Managers, and Associate Account Managers.
Mentor, support, and train Associate Account Managers and Team Assistants, as necessary.
Ensure accurate maintenance of client information in EPIC.
Special projects and all other duties, as assigned.