Senior Account Manager - Multifamily/HOA - Merced

Race Communications • Merced, CA

1d • Hybrid

About The Position

The Senior Account Manager – Multifamily/HOA drives sales growth by managing and expanding relationships with multifamily and homeowners association (HOA) clients and increasing the company’s presence in MDU and HOA communities. The role serves as the primary contact for account support, service coordination, and issue resolution, and works with property managers, board members, and internal teams to help ensure service delivery meets contractual commitments and client expectations. The Account Manager identifies client needs, communicates service updates, and supports retention and satisfaction across assigned accounts while maintaining knowledge of company products, services, and processes.

The position is based in Merced, California, with a hybrid arrangement. Work is primarily performed onsite at the office or remotely from a home office 2–4 days per week. Occasional travel to and work from other Race offices or off-site locations may be required.

Requirements

• Be eligible to work in the United States without sponsorship.
• Have a valid driver’s license, subject to successful verification through a DMV check.
• Have a bachelor’s degree in Business Administration, Communications, Real Estate, or a related field, or equivalent professional experience.
• Have 3–5 years of progressively responsible experience in account management, client services, or supervisory roles, managing multifamily, HOA, property management, telecommunications, utilities, or related service-based accounts.
• Demonstrate experience independently managing complex client relationships and service agreements.
• Have strong knowledge of multifamily and HOA operational structures, including property management and board governance processes.
• Have excellent written and verbal communication skills and the ability to present information clearly to diverse stakeholders, including executive leadership and HOA boards.
• Be proficient with CRM platforms, reporting tools, and Microsoft Office applications.
• Effectively communicate in English through speaking, reading, writing, and comprehension as necessary for job performance and workplace communication.
• Proficiently use Microsoft Teams, Word, Excel, PowerPoint, and teleconferencing applications.

Responsibilities

• Drive sales growth by managing and expanding relationships with multifamily and HOA clients.
• Increase the company’s footprint within MDU and HOA communities.
• Serve as the primary point of contact for account support, service coordination, and issue resolution.
• Partner with property managers, board members, and internal teams to support service delivery that meets contractual commitments and client expectations.
• Proactively identify client needs and communicate service updates.
• Support retention and satisfaction across assigned accounts.
• Maintain a strong understanding of company products, services, and processes.

Benefits

• Competitive base salary of $70,304–$80,000 per year.
• 100% company-paid medical and dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the company’s service area.
• Growth potential, including promotions and new challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior