Senior Account Manager - Multifamily/HOA - Merced

Race Communications • Merced, CA

3d • $70,304 - $80,000 • Hybrid

About The Position

The Senior Account Manager - Multifamily/HOA drives sales growth by managing and expanding relationships with multifamily and homeowners association (HOA) clients and increasing the company’s footprint within MDU and HOA communities. The role is the primary point of contact for account support, service coordination, and issue resolution. It partners with property managers, board members, and internal teams to ensure service delivery meets contractual commitments and client expectations. The Account Manager proactively identifies client needs, communicates service updates, and supports retention and satisfaction across assigned accounts while maintaining a strong understanding of company products, services, and processes.

The position is hybrid in Merced, California. Work is primarily performed onsite at the office or remotely from a home office 2–4 days per week. Occasional travel to and work from other Race offices or off-site locations may be required.

Requirements

• Eligible to work in the United States without sponsorship.
• Valid driver's license, subject to successful verification through a DMV check.
• Bachelor’s degree (B.A./B.S.) in Business Administration, Communications, Real Estate, or a related field, or equivalent professional experience.
• 3–5 years of progressively responsible experience in account management, client services, or supervisory roles managing multifamily, HOA, property management, telecommunications, utilities, or related service-based accounts.
• Demonstrated experience independently managing complex client relationships and service agreements.
• Strong knowledge of multifamily and HOA operational structures, including property management and board governance processes.
• Excellent written and verbal communication skills, including the ability to present information clearly to diverse stakeholders such as executive leadership and HOA boards.
• Proficiency in CRM platforms, reporting tools, and Microsoft Office applications.
• Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as needed for job performance and workplace communication.
• Proficient use of Microsoft Teams, Word, Excel, PowerPoint, and teleconferencing applications.

Responsibilities

• Drive sales growth by managing and expanding multifamily and HOA client relationships.
• Increase the company’s footprint within MDU and HOA communities.
• Serve as the primary point of contact for account support, service coordination, and issue resolution.
• Partner with property managers, board members, and internal teams to meet contractual commitments and client expectations.
• Identify client needs proactively and communicate service updates.
• Support client retention and satisfaction across assigned accounts.
• Maintain a strong understanding of company products, services, and processes.

Benefits

• 100% company-paid medical and dental insurance, starting the first of the month following the start date.
• PTO, including vacation and sick time.
• 11 paid holidays.
• Paid birthdays.
• 401(k) matching at 4%.
• Free fiber internet service for employees living in the service area.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior