Senior Account Manager

Northern•Toronto, ON

23d•CA$80,000 - CA$110,000•Remote

About The Position

We are currently seeking a highly motivated Senior Account Manager to join our Account Management team, and serve as the digital transformation lead and trusted strategic partner for a diverse portfolio of enterprise clients across commercial (retail, professional services, manufacturing, pharma, finance) and public sectors (government and adjacent, healthcare, higher education, nonprofit). You will own multi-year roadmaps, value realization, and executive alignment - while driving year-over-year revenue expansion through renewals, upsell/cross-sell, new solution adoption, and expanded services. You’ll lead end-to-end strategic account management: build and manage C‑suite relationships, run QBRs/ABRs, create data-driven account plans and forecasts, and shape complex solutions through discovery, scoping, proposals/SOWs, RFPs, pricing, and negotiations. You’ll also partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes. Our ideal candidate thrives in a fast-paced consulting environment, is proactive and commercially minded, and brings executive presence, strategic thinking, and actionable insight to every conversation. Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred; the ability to quickly learn and advise on evolving digital ecosystems is essential. This role carries quarterly revenue targets and high autonomy. You’ll onboard new clients, expand existing relationships, and collaborate closely with PMO, Delivery, Sales, and partner alliances to accelerate client growth and digital maturity. Full-time remote is available nationally. Our Connected Workplace Program gives you the option to choose a remote, hybrid, or in-office workspace! (in Ontario, Canada preferred for in-person connection from time to time)

Requirements

6+ years of consultative sales, business development, or revenue-focused account management in an integrated marketing, digital, or creative agency.
Consistent success growing existing client relationships and meeting/exceeding revenue targets through strategic account management.
Familiarity with Adobe Experience Manager/Adobe Commerce, Drupal, and WordPress
Degree in marketing, communications, advertising, PR, or business, or commensurate experience with measurable results in strategic account management and revenue growth.
Track record managing client relationships across commercial (retail, professional services, manufacturing, pharmaceuticals, finance) and public service (government and government-adjacent, healthcare, higher education, nonprofit) sectors.
Experience leading strategic account planning, executive stakeholder engagement, and QBR/ABR presentations.
Ability to manage complex projects, budgets, and client expectations with professionalism.
Skilled in leading persuasive pitch presentations, contract negotiations, and RFP responses; shaping and closing complex solutions.
Experience delivering and supporting digital marketing and analytics solutions that drive measurable business results.
Excellent relationship management skills, with strong listening, empathy, and clear communication.
Ability to travel within North America; valid passport required.

Nice To Haves

Experience with Adobe Experience Cloud (AEM/Adobe Commerce) and Acquia/Drupal is strongly preferred

Responsibilities

Serve as the client’s digital transformation lead and trusted strategic partner—owning the multi‑year roadmap, value realization, governance, and executive alignment.
Own account growth and P&L outcomes: drive YoY revenue expansion via retention, renewals, upsell/cross‑sell, new solution adoption, and expanded services; build data‑driven account plans, pipeline, and forecasts.
Build and manage executive stakeholder relationships; lead strategic conversations and position Northern as a long‑term transformation partner vs. transactional vendor.
Develop strategic engagement plans informed by industry trends, platform roadmaps, and analytics; translate insights into initiatives that advance digital maturity and measurable business outcomes.
Lead solution shaping and commercial negotiations: discovery, scoping, proposals/SOWs, pricing, contracting; own RFP responses and persuasive pitch presentations to shape and close complex solutions.
Conduct QBRs/ABRs to report on KPIs/ROI, align on roadmap priorities, and inform next‑phase growth initiatives.
Partner across cross-functional teams to align priorities, manage dependencies and risks, and deliver roadmap milestones on time and on budget—driving measurable outcomes.
Provide subject matter expertise on large-scale or complex projects, advocating for best-fit solutions and guiding clients through technical decisions.
Collaborate with internal teams and partner ecosystems/alliances to introduce new capabilities, co‑sell, and accelerate client outcomes.
Lead client onboarding and transition to delivery—securing budget approvals and ensuring seamless integration into agency workflows and governance.
Partner with business development on pre‑sales enablement, client education, use cases, and solution positioning.
Mentor colleagues, share best practices, and foster a collaborative, high‑performance team culture.