Senior Account Manager

GumGum • Santa Monica, CA

14h • Hybrid

About The Position

The Senior Account Manager is a critical role within the Client Solutions department that partners directly with Sales to best service our advertising agency partners and execute on a variety of campaigns to meet client targets. The Senior Account Manager is ultimately responsible for ensuring that all aspects of campaign performance are exceeding expectations while simultaneously updating, educating, and building relationships with advertising clients. Additionally, the Senior Account Manager helps facilitate the management of all aspects of the campaign internally, working with our Design team, the Advertising Operations team, and the Engineering team to expertly set up each campaign according to key performance indicators. The role is also responsible for training and mentoring more junior team members in industry best practices and company processes. GumGum fosters a flexible work environment, offering GumGummers the ability to work either in-office or remotely/from home. However, for occasional in-person collaboration, we kindly ask that this position be located within a 'commutable' distance to our office.

Requirements

• 3+ years of digital media experience, with a strong preference for a background in online verticals like Account Management or Media Planning.
• BA/BS degree in Business, Advertising, Marketing, or equivalent practical industry experience.
• Proficient in digital advertising terms, concepts, revenue models, and advanced advertising metrics.
• Skilled at interpreting campaign performance metrics and confidently explaining technical data to clients.
• Experience with ad tech and project tools such as DoubleClick, Sizmek, MOAT, IAS, Millward Brown, Upwave, Salesforce, DoubleVerify, and JIRA.
• Diplomatic communicator capable of managing diverse internal and external stakeholders while protecting client expectations.
• Proven ability to manage complex, varied client needs while upholding a reputation for premier customer service.
• Exceptionally detail-oriented with the ability to balance competing demands and meet tight deadlines in a high-pressure environment.

Responsibilities

• Own GumGum’s renewal business by delivering an industry-leading, end-to-end client experience and strategically securing future revenue pipelines.
• Build and maintain long-lasting relationships with key clients through proactive communication, performance presentations, and in-person engagement.
• Analyze active and external competitor campaigns to identify incremental growth opportunities and drive expansion strategy for key accounts.
• Spearhead Quarter Business Reviews (QBRs) for strategic accounts, synthesizing key performance data into actionable insights for clients.
• Coordinate internal cross-functional teams and partner closely with AdOps to ensure flawless campaign implementation, pacing, and KPI delivery.
• Champion daily campaign performance reviews, establish cross-departmental alignment on client success metrics, and streamline stakeholder workflows.
• Lead pod meetings with clear agendas and goal-setting to keep internal execution organized, up-to-date, and on schedule.
• Act as a Team Expert by onboarding and mentoring new team members, managing the AM Core Curriculum, and co-owning the team's continued education program.

Benefits

• Competitive base pay
• Total rewards package
• Emphasis on recognition, development, and wellness
• Employer-matched 401(k) retirement plan
• Participation in a bonus, commission, or stock incentive program (depending on role)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior