Senior Account Manager

Tapcheck • Plano, TX

6d • Hybrid

About The Position

The Senior Account Manager is the commercial owner of the customer relationship — responsible for driving retention, renewals, and revenue expansion across an assigned portfolio. You will partner closely with Customer Success to maximize Net Revenue Retention (NRR), accelerate multi-year contract adoption, and build the kind of long-term customer relationships that become a competitive advantage. This role is built for a proactive operator with an ownership mentality. You're comfortable leading executive-level negotiations, navigating difficult renewal conversations, and identifying strategic growth opportunities before they're obvious. If you thrive in high-accountability, high-growth environments — this is the role.

Requirements

• Spent 5–10+ years in SaaS Account Management, Customer Growth, Renewals, or Strategic Accounts
• Carried and consistently achieved a retention and/or expansion quota
• Managed a complex renewal cycle end-to-end, including pricing conversations, multi-year structuring, and contract negotiations
• Driven measurable NRR improvement and maintained disciplined forecast accuracy
• Led executive-level customer conversations focused on ROI, business outcomes, and strategic partnership
• Built and managed an expansion pipeline within existing accounts
• Operated with a high degree of ownership in a fast-paced, high-growth SaaS environment

Nice To Haves

• Worked in Fintech, HRTech, Payroll, Benefits, or a PE-backed SaaS environment
• Navigated segmented account models with clear ownership across CSM and AM functions
• Used Salesforce and CS platforms such as Gainsight, ChurnZero, or Catalyst
• Balanced customer empathy with commercial outcomes in high-stakes situations

Responsibilities

• Own retention strategy, expansion revenue, and renewal outcomes across your assigned account portfolio
• Lead pricing, packaging, contract, and negotiation conversations with customers
• Drive multi-year contract adoption and renewal predictability
• Maintain accurate renewal and expansion forecasting in Salesforce
• Identify and execute upsell and cross-sell opportunities within existing accounts
• Build and manage an expansion pipeline across your book of business
• Partner with Customer Success to convert adoption signals into revenue growth
• Identify whitespace opportunities and develop strategic account growth plans
• Engage proactively in churn-risk scenarios and lead commercial save strategies
• Lead recovery conversations with at-risk customers, centered on business value and partnership
• Develop and execute retention plans for high-risk accounts
• Build trusted relationships with decision-makers and executive stakeholders across your portfolio
• Lead Executive Business Reviews (EBRs) and strategic account planning sessions
• Drive business-focused customer conversations centered on ROI and long-term partnership
• Collaborate with Customer Success, Support, Product, Operations, and Leadership teams to improve customer outcomes
• Act as the commercial voice of the customer internally — bringing market feedback and customer insights to cross-functional partners

Benefits

• Flexible PTO. No accrual caps, no counting days. Take the time you need.
• 10 paid holidays. Including both Christmas Eve and New Year's Eve.
• Comprehensive health coverage. Medical through Blue Cross Blue Shield of Texas (PPO and HDHP options, HSA-eligible with employer contribution), plus dental and vision through MetLife.
• FSA, Basic Life/AD&D, and an Employee Assistance Program (EAP).
• 401(k) with a 100% match up to 3% of your salary. Through Mutual of America. Eligible after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed