Senior Account Manager

Bloomreach

10d•$160,000 - $200,000•Remote

About The Position

As a Senior Account Manager at Bloomreach, you will drive growth and long-term value across a portfolio of strategic accounts in the Americas market. You’ll be responsible for nurturing executive relationships, identifying expansion opportunities, and ensuring customers achieve measurable business outcomes through our solutions. You’ll partner cross-functionally with Customer Success, Solutions Consultants, SDRs, and key internal teams, as well as external partners, to strengthen customer engagement, support renewals, and uncover upsell and cross-sell opportunities. Your work will play a key role in customer retention, account growth, and Bloomreach’s continued success in the region.

Requirements

5+ years of experience in Account Management, Customer Success, Sales or Consulting, leading enterprise customers.
Martech, Ad Tech, Search, Commerce, AI, and/or Digital Experience backgrounds strongly preferred.
Strong understanding of account planning and leveraging an ecosystem, including partners, internal stakeholders, execs, and others to meet objectives
Highly collaborative leadership profile. Action and outcome oriented
Subject matter expert in understanding the complex needs of IT and Marketing buyers - and leveraging that knowledge to build strong business relationships with executives. Must have executive presence and understand how to communicate with and deliver wins for executives
Outstanding ability to use your written and communication skills to demonstrate SaaS investment value/ROI
Sales is an important component of this role. Must be a professional enterprise seller with a proven history of hitting and exceeding quota.
Knowledge and use of CRM and forecasting tools is required

Responsibilities

Own the relationship with key accounts
Develop and expand business, through C-level relationships, across brands
Ensure renegotiation of contracts at point of renewal
Identify, work, and close upsell and cross sell opportunities
Responsible for driving Bloomreach revenue growth with successful renewals, upsells and cross-sells growth
Use your digital technology experience to understand and discuss complex products and identify ways to optimize product performance
Leverage your business acumen to analyze key account metrics, develop strong customer relationships (IT, Marketing), understand customer goals, and identify opportunities for growth
Drive customer success, incremental sales, and secure renewals by partnering with Technical Services, Business Services, Support to drive successful customer outcomes
Collaborate with partners, ISVs (e.g., Shopify), and internal teams such as Customer Success to translate customer value into upsell and cross-sell opportunities, leveraging all available resources to maximize return-on-investment.
Succeed in a team selling environment, partnering with solution consultants for maximum account penetration and coverage
Operate with a sense of urgency with an outcome + results-oriented approach to customer success
Consistently forecast monthly and quarterly performance within a 10% margin of error from actual bookings
Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations