VitalSolution - Sr. Account Manager

Ingenovis Health•Remote / Assignment Ohio, OH

2d•$59,400 - $74,300

About The Position

The Senior Account Manager strategically manages, grows, and retains key client relationships across VitalSolution. The role is accountable for generating new job orders, increasing job growth within assigned accounts and territory, re-engaging past and inactive clients, and identifying opportunities to expand direct business. The Senior Account Manager develops strong relationships with client stakeholders and serves as a strategic partner between clients and Recruitment. Working closely with recruiters, Sales, Credentialing, Operations, and other internal partners, the role aligns recruiting efforts with client demand, improves fulfillment, expands direct placements, and supports profitable growth. As a senior member of the Account Management team, this position is expected to work autonomously, apply strategic thinking and client expertise, take commercial ownership, and serve as a resource and mentor to other team members.

Requirements

Five or more years of successful account management, client services, sales, business development, or related experience.
Demonstrated ability to manage and grow client relationships, generate new business opportunities, and increase business within existing accounts.
Ability to build strong client relationships and engage stakeholders at multiple organizational levels.
Ability to work strategically and collaboratively with Recruitment, Sales, and cross-functional partners to achieve business objectives.
Strong business acumen, including the ability to evaluate account performance, identify growth opportunities, and develop strategies to improve results.
Excellent verbal and written communication skills, including the ability to lead client calls, business reviews, and internal strategy discussions.
Strong interpersonal skills and ability to navigate sensitive, confidential, and complex client situations.
Ability to use tact, discretion, and independent judgment to analyze issues, make recommendations, and resolve problems.
Ability to independently manage multiple priorities and client relationships in a fast-paced environment while meeting company performance expectations.
Urgency, accountability, initiative, ownership, self-motivation, and flexibility.
Ability to influence and collaborate across teams without direct reporting authority.
Ability to mentor and serve as a resource to less-experienced team members.
Working knowledge of Microsoft 365 tools, including Excel and Outlook, and applicable CRM, ATS, and healthcare staffing technology.
Ability to communicate and interact with employees and the public by telephone, email, video conference, and face-to-face contact.
Ability to use office-related equipment, including a computer, copier, scanner, camera, phone, headset, keyboard, and mouse.
Ability to sit for extended periods at a keyboard and workstation, with periods of reaching and standing.
Ability to lift up to 15 pounds at times.

Nice To Haves

Experience in healthcare staffing or a related healthcare services environment.
Strong understanding of healthcare staffing, hospital operations, staffing models, and/or medical terminology.
Working knowledge of Bullhorn.
Bachelor’s degree, or an equivalent combination of education and relevant professional experience.

Responsibilities

Own and strategically manage an assigned portfolio of client relationships, with accountability for retention, job growth, fulfillment, and expansion of direct business.
Generate new job orders through client outreach, prospecting, relationship development, and identification of emerging staffing needs.
Develop and execute strategies to grow job volume and business within existing accounts and the assigned territory.
Re-engage former, dormant, and inactive clients to restore relationships and generate direct job orders.
Expand relationships across client departments, specialties, facilities, locations, and stakeholders to increase account penetration.
Develop relationships with facility leadership, human resources, medical executive leadership, department leaders, and other decision-makers.
Understand client staffing needs, business challenges, workforce strategies, and future demand to identify growth opportunities.
Partner with Recruitment to align recruiting activity with client demand, priority accounts, and growth opportunities; communicate priority jobs, client needs, market intelligence, and upcoming demand.
Work with Recruitment to identify candidate-development opportunities and resolve barriers to fulfillment and placement activity in direct accounts.
Partner with Sales leadership to pursue growth opportunities within existing accounts and assigned territories.
Collaborate with Sales, Recruitment, Credentialing, Operations, and other internal partners to support fulfillment and client service.
Monitor account and territory performance, identify trends and opportunities, and use reporting and business intelligence to develop account strategies.
Lead or participate in client business reviews and strategic account discussions to evaluate performance, strengthen relationships, identify future needs, and uncover opportunities.
Identify at-risk accounts and develop strategies to address concerns, strengthen relationships, and retain business.
Independently manage complex client issues and escalations, coordinating timely solutions with internal stakeholders.
Communicate with clients about open needs, candidate activity, fulfillment, service performance, and agreed-upon expectations.
Conduct first-day arrival calls and ongoing quality checks as appropriate.
Maintain client trust through open communication, follow-through, and urgency in addressing client needs.
Share client and market intelligence with Sales, Recruitment, and leadership, including information about demand, competitive activity, rates, staffing trends, and growth opportunities.
Serve as a subject-matter resource and mentor to Account Managers and support staff; assist with complex client situations as appropriate.
May assist leadership with onboarding, training, account transitions, special projects, and strategic initiatives.
Maintain accurate and timely documentation of client activity, job opportunities, contacts, and other required information in applicable company systems.
Adhere to company policies and procedures.
Perform additional duties as requested by management.