Senior Account Manager / Client Services Lead

Tayloe Gray Agency•Wilmington, NC

2d•Onsite

About The Position

Tayloe/Gray is seeking an experienced Senior Account Manager to join our growing team in Wilmington, NC. This is not a traditional account management position. Our Senior Account Managers serve as strategic advisors, project managers, and client relationship leaders. They are responsible for helping clients achieve their business goals while ensuring projects move efficiently from concept to completion. We are looking for someone who enjoys building relationships, solving problems, leading projects, and driving results. The ideal candidate is highly organized, proactive, and capable of managing multiple clients and priorities without losing sight of the details. For more than 17 years, TayloeGray has helped organizations grow through branding, website development, digital marketing, content creation, video production, marketing strategy, and technology solutions. www.tayloegray.com. Our team works with clients across manufacturing, healthcare, construction, financial services, eCommerce, education, and professional services. We believe great marketing starts with understanding the business behind it, and we pride ourselves on becoming an extension of our clients' teams. Located in historic downtown Wilmington, our agency includes strategists, designers, developers, marketers, photographers, videographers, and content creators working together under one roof. The Senior Account Manager will serve as the primary point of contact for assigned clients while overseeing the successful execution of marketing, branding, website, and digital initiatives. This role requires both strategic thinking and operational excellence. You will lead client conversations, develop scopes of work, coordinate internal teams, manage timelines and budgets, and ensure projects are delivered on time and within scope. The right candidate understands how to balance client relationships with project execution and is comfortable leading discussions with business owners, marketing directors, and executive leadership teams.

Requirements

5+ years of experience in account management, project management, client services, or agency operations
Experience managing multiple clients and projects simultaneously
Proven ability to manage project scopes, budgets, timelines, and deliverables
Strong understanding of marketing, branding, website development, and digital marketing
Excellent written, verbal, and presentation skills
Strong organizational and time management abilities
Ability to thrive in a fast-paced agency environment
Self-starter with a strong sense of ownership and accountability

Nice To Haves

Previous agency experience
Experience managing website design and development projects
Familiarity with CRM and project management platforms
Understanding of SEO, PPC, analytics, email marketing, and marketing automation
Experience working with creative, development, and marketing teams
Interest in AI, automation, and emerging marketing technologies

Responsibilities

Serve as the primary relationship manager for assigned accounts
Build trusted advisor relationships with key stakeholders
Lead client meetings, presentations, and strategic planning discussions
Understand client goals, challenges, and growth objectives
Ensure a high level of client satisfaction and retention
Identify opportunities to improve results and strengthen partnerships
Manage projects from kickoff through completion
Create project plans, timelines, and task assignments
Develop scopes of work, estimates, and project budgets
Coordinate internal resources across strategy, design, development, content, video, and digital marketing teams
Monitor project progress and proactively address roadblocks
Manage change requests and scope adjustments
Ensure projects remain on schedule and within budget
Maintain clear communication between clients and internal teams
Collaborate with clients to develop marketing strategies and recommendations
Understand digital marketing channels including SEO, paid media, email marketing, content marketing, and social media
Review campaign performance and provide actionable insights
Support branding, positioning, messaging, and customer journey initiatives
Help clients connect marketing efforts to business outcomes
Identify opportunities to expand client engagements
Assist with proposal development and scope creation
Support business development efforts when opportunities arise
Participate in client retention and growth initiatives
Contribute to agency revenue growth through exceptional client service