Lead Account Manager, Client Services
About The Position
As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services. Your day-to-day will involve assisting with monitoring the successful completion of home deliveries by contract carriers, cultivating positive working relationships with contract carriers and helpers, and using route planning software to build efficient delivery routes. You will handle the dispatch of contract carriers, resolve issues throughout the day, and assist the Operations Manager in identifying operational issues. You will also manage and develop contract carriers' expectations for home delivery, coach and develop dispatch and warehouse personnel, and travel to multiple sites and/or stores to ensure client expectations are met.
Requirements
- 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
- Bachelor's degree or equivalent related work or military experience
- Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
Nice To Haves
- Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience
- 4-7 years of logistics experience
- 2 years of inventory control and merchandise reconciliation experience
- Solid research, communication and time management skills
Responsibilities
- Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports
- Cultivate positive working relationships with contract carriers and helpers
- Use route planning software to build efficient delivery routes
- Handle the dispatch of contract carriers; resolve issues throughout the day as needed
- Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies
- Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery
- Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations
- Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)
Benefits
- Competitive pay
- Paid time off includes: up to 8 holidays, up to 2 Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO
- up to 40 hours bereavement leave
- up to 16 hours volunteer time
- jury duty
- at least 2 weeks family bonding leave
- up to 40 hours prenatal care leave
- 401(k) retirement plan with up to 5% company match
- Health insurance
- Prescription insurance
- Dental insurance
- Vision insurance
- Basic and supplemental life insurance
- Short and long-term disability insurance
- Accidental death and personal loss insurance
- Business travel insurance
- Legal services insurance
- ID theft insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Employee Assistance Program (EAP)
- Tuition reimbursement
- Adoption assistance
- Health Savings Account
- Health Care Flexible Spending Account
- Dependent Care Flexible Spending Account
- Commuter Spending Account
- Health Reimbursement Arrangement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
