Lead Account Executive Operations - Client Services.

Capital One•Houston, TX

3d•Remote

About The Position

The Lead Account Executive provides essential operations support for direct connect processors into the network. This includes managing the relationship of assigned clients. The individual in this role will support lead operational projects focused on implementing new products, releases, and solutions, while also resolving escalated customer issues. Furthermore, the role is responsible for managing operational relationships with complex and large partners, actively managing risk, and escalating any customer-impacting issues to management within day-to-day responsibilities.

Requirements

High School Diploma, GED or equivalent certification
At least 6 years of payments industry experience within financial services

Nice To Haves

Bachelor’s Degree in Business, Finance, Information Technology, Engineering
8+ years of payments industry experience within financial services
Experience influencing key stakeholders, executive level clients or internal business partners

Responsibilities

Providing dedicated operational support to various stakeholders, including acquirers, network partners, issuers and processors
Conducting research on complex situations and troubleshooting issues related to end-to-end transaction processing, acceptance complaints and issuer launches
Supporting business development through the onboarding of new franchises, issuers, acquirers, processors.
Managing compliance with operating rules and regulations, coordinating certification and supporting participants through the semi-annual release process
Leading internal projects, ensuring documentation meets auditing requirements, and serving as a Subject Matter Expert (SME) on key authorization and settlement applications, internal systems and tools
Managing strategically important partners and driving continuous improvement by seeking holistic solutions for client-impacting issues