Senior Account Manager

Direct Response Media Group Inc • Oakville, ON

13d • CA$70,000 - CA$100,000 • Hybrid

About The Position

DRMG is seeking a Senior Account Manager for a full-time, permanent position at their head office in Oakville, Ontario. This role is ideal for someone dedicated to exceptional customer service and teamwork. The Senior Account Manager will manage day-to-day relationships and strategic delivery for DRMG's key strategic and mid-market accounts. As a senior individual contributor, they will serve as a trusted advisor, reporting to the Chief Revenue Officer (CRO). This position is expected to set departmental standards, mentor other Account Managers, and has the potential to evolve into a player-coach or team lead role. This is a new position within the company.

Requirements

• Bachelor's degree or certificate in Business Administration, Marketing, or a related field.
• 5+ years of experience managing client relationships with a proven track record in account growth, retention, and profitability.
• Strong background in print and digital marketing channels, with specific experience in campaign measurement, results reporting, and Canada Post targeting tools (e.g., Precision Targeter).
• Advanced ability to work with campaign data, response and conversion metrics, dashboards, and CRM systems (e.g., NetSuite).
• Experience utilizing generative AI tools (such as Gemini, ChatGPT, Claude, etc.) and AI/LLM data processing tools to optimize workflows and improve operational efficiency.
• Advanced proficiency in Google Workspace, Google Sheets, and Excel.
• Persuasive and engaging oral and written communication skills, with the confidence to present complex results and recommendations to senior client stakeholders.
• Excellent interpersonal and communication skills, both verbal and written.
• Ability to adapt to changing business needs and requirements, and proactively seek opportunities for improvement.
• Attention to detail, highly organized, and the ability to prioritize and handle multiple tasks.

Nice To Haves

• The ability to speak, write, and read in French is considered an asset.

Responsibilities

• Develop, grow, and retain assigned strategic accounts through program selling, exceptional service, and providing brand, competitive, and category insights.
• Establish clear expectations, lock in schedules, set up tracking early, and provide playbooks for client-side stakeholders.
• Use analytics from DRMG Insights, call tracking, QR codes, and client data to create monthly reports and quarterly business reviews aimed at improving client ROI.
• Leverage advanced generative AI platforms to expedite account research, optimize campaign performance, and build automated reporting templates.
• Collaborate with Sales leadership on prospect pursuit planning, participate in discovery/pitch meetings, and ensure smooth transitions from sales to delivery.
• Work closely with Canada Post teams, as well as DRMG’s Client Service, Logistics, Production, and Technology teams to guarantee timely and error-free campaign execution.
• Embody DRMG's core values and contribute feedback, suggestions, and ideas for company success.
• Participate in learning and development initiatives through DRMG University.
• Assist the CRO with other assigned tasks.

Benefits

• Compensation: The expected salary range for this position is $70,000 - $100,000 per year.
• Opportunity to be part of a collaborative, fast-paced environment with a team that consistently provides a high level of service.
• Involvement with a team that demonstrates integrity, respect, and trust.
• A culture of transparency where team members are involved in important conversations and encouraged to bring new innovative ideas.
• A high level of collaboration with a team eager to help you succeed and grow.
• A fun working environment with opportunities to participate in cultural activities including seasonal campaigns, ping-pong tournaments, team lunches, and online trivia.
• Flexibility to work in a hybrid work environment in a creative office space.
• A health care spending account for you and your family.
• Paid time-off.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior